What if my item gets damaged during shipping?

Asked a year ago
If your item gets damaged during shipping, uShip has you covered. The first step is to document the damage by taking pictures and noting any visible signs. Then, you should contact the carrier immediately to notify them about the situation. If the damage is beyond repair, uShip provides cargo insurance options to help protect you financially. Depending on the carrier and insurance coverage, you may be eligible for a reimbursement for the value of the item, including shipping costs. It's important to review the insurance policy details before booking a service to understand the coverage limits and exclusions. uShip aims to make the claims process as smooth as possible and encourages open communication with both the carrier and uShip's customer support team to ensure a satisfactory resolution.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call uShip?

If you need to call uShip customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call uShip

uShip

Find a list of many popular uShip questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call uShipuShip Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!