A:Must choose an option 1-5.Our free phone can also navigate phone menus to get a live human at uShip for you.
Q:
Does uShip offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thur 7am-7pm, Fri 7am-5pm, Sat 10am-4pm CST.The least busy day is Saturday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 30 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for uShip below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this uShip phone number to document the phone system.
Here is how our research team describes the way the uShip phone system greets you: Palate size or grated size shipments, press 1. If you are new to uShip and need help getting started, press 2. For currently booked shipments, press 3. For account or payment issues, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5.
Below are some clips we've found from uShip's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling You Youship.
Please note that your call may be recorded.
Looking for a shipping quote? The quickest way to get a quote for your shipment is to head on over to you ship dot com and create a Please listen carefully as our menu options have recently changed.
To hear those options again, press five.
If you need help with the power ties or created LTL shipment, press one.
If you're new to uShip and need help getting started, press two."
Excerpt from a call with uShip
Wednesday, October 30, 2024 8:42 PM
What are the hours and when should I call?
uShip operates the call center for this 800-698-7447 phone number Mon-Thur 7am-7pm, Fri 7am-5pm, Sat 10am-4pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 171 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the uShip call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this uShip phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like uShip staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call uShip is Saturday.The most busy day to call is Wednesday, which averages 275% more phone calls by comparison.Again, this is based on a sample of 171 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
Calling UShip for assistance isn't a helpful endeavor, although the company does provide a bit of assistance to people with difficulty getting an internet connection. When you call, UShip initially plugs its website to try to get you to go there to get a quote. It then asks you for your language choice of English or Spanish and takes you to the main menu.
If you do make a selection from the main menu, however, it doesn't matter what option you choose. You won't be able to get any support from the system other than telling you that they are unable to provide support over the phone at this time. It doesn't matter whether you say that you're new to UShip, need to order pallets or need to check on the status of your account; you get the same message that you need to go onto the website to get assistance.
However, if you are on a cell phone, you can request that the website get sent directly to your mobile device as a text message. While this does send you the website, it comes with a catch: you're only able to use the website to get help if you already have an account with UShip. If you don't yet have an account to enter, you aren't able to use the site to get assistance.
Overall, I thought that providing a link through text was a good thing, but the automated system wasn't set up very well. Having a setup where it appears that the customer can get help, only to say that they can't get any assistance, is annoying and frustrating. It's also not a great thing that people can only use the website if they already have an account set up. I'd be hesitant before using this number in the future.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call uShip
If you have time to do a bit of reading before you call uShip, we recommend you read over some of our problem-specific articles.
uShip is an online marketplace and shipping platform that connects people and businesses needing to transport goods with a network of transport service providers. Acting as a facilitator, uShip simplifies the process of shipping big or bulky items by allowing users to list their shipments and receive competitive bids from various shipping companies. This innovative platform accommodates a wide range of goods, from furniture and vehicles to pets and household items. uShip's user-friendly interface, secure payment system, and extensive network of vetted service providers ensure reliable and cost-effective shipping solutions for customers. By harnessing the power of technology and tapping into a vast network of transporters, uShip transforms the way goods are shipped, providing convenience, flexibility, and affordability to both businesses and individuals worldwide.
uShip is an online marketplace that connects individuals and businesses with shipping service providers. It simplifies the process of shipping large or bulky items. To utilize uShip, users start by creating a listing which includes shipment details such as item size and weight, delivery location, and desired dates. Service providers, including carriers and independent drivers, then compete to provide quotes for the shipment. Users can review these quotes, along with each provider's profile and reviews from previous customers, to make an informed decision. Once a quote is accepted, users communicate directly with the service provider to arrange logistics and finalize the shipment. Throughout the process, uShip offers tools and resources to ensure a smooth transaction and provides customer support. This innovative platform revolutionizes the way goods are shipped by making it efficient, cost-effective, and transparent.
The cost of using uShip varies depending on several factors. uShip is a marketplace that connects individuals and businesses with transporters, allowing them to negotiate and arrange shipping services. The cost is determined by factors such as the type, size, and weight of the item being shipped, the distance it needs to travel, and the level of service requested. uShip allows users to set their own budgets and receive quotes from different transporters, so prices can vary. It's important to note that uShip charges a small fee for using their platform, which is typically a percentage of the accepted bid amount. Overall, the cost of using uShip can range from affordable rates for small, local shipments to higher prices for larger, long-distance transports.
Click the link above to get answers to just about any uShip customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call uShip is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- uShip customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is uShip's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a uShip agent. This phone number is uShip's best phone number because 16,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-698-7447 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call uShip first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, uShip has 1 phone number. It's not always clear what is the best way to talk to uShip representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for uShip. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like uShip. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
