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iiNet Customer FAQ

Top Answers & How-to Guides

What is iiNet's Phone Number?

The question we are asked most often is about how to talk to iiNet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Enable/disable International Roaming with iiNet?

Activating international roaming for your iiNet account should be pretty straightforward. First, you need to understand the roaming...

What is iiNet's cancellation policy?

iiNet's cancellation policy allows customers to terminate their services at any time without incurring any additional fees or penalties....
Ask any question you have about iiNet customer service, get an answer now.

Recent iiNet Customer Questions

How do I enable global roaming?

Global roaming isn't something that iiNet can assist with. iiNet only provide services for fixed internet connections, home phone lines, and mobile networks specific to its domestic Australian market. These services do not include global or international roaming options for mobile phones when travelling overseas. For these kind of services you would need to reach out to your mobile phone carrier directly. They can guide you through the process of enabling global roaming.
Asked Mar 29, 2024 3:20 AM

Help me with my iiNet customer service issue

Account Management

How Do I Enable/disable International Roaming with iiNet?

Activating international roaming for your iiNet account should be pretty straightforward. First, you need to understand the roaming...

What is iiNet's cancellation policy?

iiNet's cancellation policy allows customers to terminate their services at any time without incurring any additional fees or penalties....

Broadband Plans

What are the different broadband plans available with iiNet?

iiNet offers a range of broadband plans to cater to different needs and budgets. Customers can choose from various options, including...

Email Services

Can I use my iiNet email address with third-party email clients?

Yes, you can use your iiNet email address with third-party email clients. iiNet supports the use of popular email programs such as iiNet provides detailed instructions on how to configure your third-party client for different operating systems and email programs. These instructions can be found on iiNet's support website. Setting up your iiNet email on a third-party client allows you to access and manage your emails using a program of your choice, giving you more flexibility in how you handle your emails without losing any functionalities of your iiNet email address....
We look to the iiNet issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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