Updated

Yodel Customer FAQ

Top Answers & How-to Guides

What is Yodel's Phone Number?

The question we are asked most often is about how to talk to Yodel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I redirect my package to a different address after it has been shipped?

Unfortunately, Yodel does not offer the option to redirect packages to a different address once they have been shipped. Once the package...
Ask any question you have about Yodel customer service, get an answer now.

Recent Yodel Customer Questions

How can I find out where a parcel was delivered when someone else is using my name

You should check the parcel's tracking information to see the delivery details. If the tracking information isn't helpful, you may contact Yodel for further assistance to report the issue and verify the delivery details.
Asked Jul 19, 2024 8:35 AM

I would like my parcel delivered tomorrow as it is a plant and for a birthday tomorrow JD0002232104481727

We understand the urgency of your request. Unfortunately, we are unable to adjust the delivery schedule directly. The best course of action would be to track your delivery using the tracking number provided (JD0002232104481727). You may also leave instructions while tracking your parcel for a more desired delivery situation, subject to local driver discretion. We do aim to meet delivery expectations to the best of our abilities for all our customers.
Asked Jun 5, 2024 11:11 AM

Postcode wrong on delivery address

If the postcode on your delivery address is incorrect, we recommend contacting Yodel immediately. They may be able to amend the address if the package hasn't been shipped yet. However, once the package is out for delivery, it's often difficult to change the address due to logistics and delivery process. If the package is undeliverable due to the wrong postcode, it would typically be returned to the sender. Further actions or potential re-delivery would have to be coordinated directly with the sender. Make sure to double-check your address details while placing orders online to avoid such issues in the future.
Asked Apr 26, 2024 9:16 PM

Email says parcel delivered but we didn’t receive it

We're sorry to hear about this. Misdelivery can sometimes occur due to a number of reasons. It's possible the parcel might have been left in a safe place or with a neighbour if the sender has allowed this. If you've checked these options and still haven't found your parcel, there may have been a mistake. You should directly contact Yodel customer service as soon as possible to provide them with your tracking information so they can investigate. They'll make every effort to locate your parcel or give you information on the next steps to help resolve this issue.
Asked Apr 24, 2024 6:15 PM

My parcel says it’s been delivered, I cannot get my code

Apologies for the confusion. Usually, the tracking information on the Yodel website is updated to reflect that a package has been delivered. If you weren't home at the time of delivery, the delivery driver might have left it with a neighbor or in a safe place and should have left a calling card with this information. Check with your neighbours or around your property. If you are still unable to locate your parcel, we recommend that Yodel's customer service be contacted for further assistance. They are the best ones to assist you in investigating the location of your parcel.
Asked Apr 4, 2024 8:48 AM

Help me with my Yodel customer service issue

Contacting Customer Service

How Do I Contact Yodel Customer Service?

Customers who need to reach out to Yodel can call customer service, use webchat, or use the "Call Us" links to interact with a live...

Tracking Packages

How Do I Track My Package from Yodel?

To track your package from Yodel, locate your tracking number or parcel ID, zip code, and the tracking reference located in your email...

Can I track my package in real-time with Yodel?

Yes, you can track your package in real-time with Yodel. Our online tracking system provides up-to-date information on the status and...

Reporting Missing Deliveries

How Do I Let Yodel Know About a Missing Delivery?

Read these helpful tips to get assistance with a missing delivary from Yodel.

Changing Delivery Address

How can I change the delivery address for my package?

To change the delivery address for your package, you can contact our customer service team and provide them with the new address. Please...

Can I redirect my package to a different address after it has been shipped?

Unfortunately, Yodel does not offer the option to redirect packages to a different address once they have been shipped. Once the package...

Delivery Options

What are the delivery options available with Yodel?

Yodel offers various delivery options to suit customer needs. Standard delivery is their most cost-effective option for parcels and...

Scheduling Delivery Time

Can I schedule a specific delivery time with Yodel?

Yes, Yodel offers the option to schedule a specific delivery time for your convenience. You can choose a preferred time slot between...

Unavailability for Delivery

What happens if I am not available to receive my package?

If you are unavailable to receive your package, Yodel offers a range of convenient options to ensure successful delivery. Firstly,...

International Shipping

Does Yodel offer international shipping?

Yes, Yodel offers international shipping services. Whether you need to send a parcel to Europe or ship goods worldwide, Yodel has you...

Delivery Timeframe

How long will it take for my package to be delivered?

The delivery time frames for your package may vary depending on several factors such as the destination, delivery service chosen, and...

Insurance for Packages

Does Yodel offer insurance for lost or damaged packages?

Yes, Yodel offers insurance options for lost or damaged packages. We understand that accidents can happen during the delivery process,...

Accepted Payment Methods

What are the accepted payment methods for Yodel services?

Yodel accepts various payment methods for its services to provide convenience and flexibility to its customers. The accepted payment...
We look to the Yodel issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Yodel issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated