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Yelp Customer FAQ

Top Answers & How-to Guides

What is Yelp's Phone Number?

The question we are asked most often is about how to talk to Yelp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Report a Fake Yelp Account?

If you are a Yelper or a business owner with your establishment listed on Yelp, you know fake reviews can cause a lot of damage to...

How Do I Delete My Yelp Account?

Yelp links customers and businesses in an online service and product review site that allows real-time feedback on the consumer experience....
Ask any question you have about Yelp customer service, get an answer now.

Recent Yelp Customer Questions

I want to unsubscribe to receive email and text. Unsubscribe me immediately. I have been unable to do this online.

We're sorry to hear about the inconvenience you've been facing. To stop receiving emails, open an email you received from Yelp and scroll down to the bottom. Click on "Unsubscribe," usually located in the footer. For texts, the process can vary depending on your location. Typically, replying 'STOP' to a text from Yelp should unsubscribe you. However, these actions must be done by you since we cannot access your personal Yelp account. If you continue to face issues, ensure your preferences are set correctly on your Yelp profile under "Email/Notification Settings".
Asked Mar 30, 2024 8:00 PM

I need to reschedule an appointment

Yelp is a platform that allows you to discover and review various businesses, but it doesn't manage individual appointments. If you need to reschedule an appointment, it's best to contact the business directly. You can usually find their contact information on their Yelp page. Reach out to them via phone or email, explain your situation, and they should be able to help you make the necessary changes.
Asked Mar 14, 2024 12:09 AM

i did not receive the confirmation email

If you didn't receive a confirmation email after signing up for Yelp, check your spam or junk folder as it might have ended up there. Also, ensure you provided the correct email address during the registration process. Mistakes in email addresses are a common reason for not receiving confirmation emails. If these steps don’t work, try resending the confirmation email from your Yelp account settings. If you’re still having trouble, there might be an issue on Yelp's end, and we recommend trying again later.
Asked Mar 12, 2024 6:35 PM

I need to cancel my business account

To cancel your Yelp Business account, you need to contact Yelp’s customer service directly since this can't be done through the app or website. You can do so by submitting a request through Yelp Support. Please note that deleting your account will also remove any content like reviews, photos or tips. Be sure to save any information you want to keep. It's also important to know that although Yelp can delete your account, some of your business info might remain visible to users. The decision to remove this lies with Yelp.
Asked Mar 2, 2024 12:41 AM

I want to permanently close my business and I cannot access my account

If you want to permanently close your business on Yelp but you can't access your account, you could try resetting your password. After regaining access, you can log into your Yelp for Business account. From there, go to the Business Information section and tap "Mark as closed". Choose "Permanently closed" and confirm the action. Please remember that this action is irreversible, and reviews of the business will remain visible. If you're having difficulty or need additional assistance, we suggest reaching out to Yelp's customer service for further help.
Asked Mar 1, 2024 2:20 PM

Help me with my Yelp customer service issue

Reporting

How Do I Report a Fake Yelp Account?

If you are a Yelper or a business owner with your establishment listed on Yelp, you know fake reviews can cause a lot of damage to...

How Do I Report a Business Owner on Yelp?

Reporting a business owner on Yelp can be an important way to help keep the site reliable and trustworthy. There are many reasons you...

Account Management

How Do I Delete My Yelp Account?

Yelp links customers and businesses in an online service and product review site that allows real-time feedback on the consumer experience....

How Do I Reset My Yelp Password?

As a business account owner or a Yelp review, you may lose your password or decide to change your password for other reasons. If you...

Business Listings

How Do I Add My Business to Yelp?

As a business owner, you want to utilize all the tools available to bring customers to your establishment. Adding your business to...

How Do I Change My Business Address on My Yelp Listing?

Yelp is a great way to advertise your business, but you must keep your details up to date. You can change your business address on...

Review Management

How Do I Remove a Bad Review on Yelp?

Getting a bad review on Yelp can be risky for small business owners, especially if a customer is determined to paint an establishment...

Refunds and Disputes

How Do I Get a Refund from Yelp?

Yelp makes it possible to get a refund if a merchant fails to give you the full value of your voucher. You can only get a refund if...

How Do I Dispute a Charge from Yelp?

This short article will walk you thorough all of the steps you need to take in order to receive a refund from yelp successfully.

How Do I Get My Money Back from Yelp?

If you have problems reaching Yelp customer support, you can find their contact information on GetHuman. Reaching out to Yelp to request...
We look to the Yelp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Yelp issues reported to GetHuman
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