Xfinity Customer FAQ

You can get a breakdown of your mobile phone bill by logging into your Xfinity account online or through the Xfinity app. Once logged in, navigate to the billing or account section where you can view your current and past bills. This will provide you with detailed information about your charges, usage, and any fees associated with your mobile service.

To initialize a new Xfinity modem, follow these steps: 1. Connect the modem to a power source and plug it in. 2. Use a coaxial cable to connect the modem to the cable outlet. 3. Use an Ethernet cable to connect the modem to your device, or configure Wi-Fi settings with the default SSID and password found on the modem label. 4. Power on the modem and wait for the indicator lights to stabilize, indicating a successful connection. 5. Visit the Xfinity activation website or use the Xfinity app to complete the setup process by following the prompts. Make sure you have your Xfinity account information handy.

Yes, you can return a modem to an Xfinity store. Ensure that the modem is in its original condition and bring any required documentation, such as your account information and receipt, to facilitate the return process.

To change your address with Xfinity, you can do so by signing in to your online account. Navigate to the account settings and look for the option to update your service address. Alternatively, you can use the Xfinity app to update your address on the go. Be sure to review any potential impacts on your service, such as availability or package changes.

To schedule a technician visit for internet help, you can select the option to book a service appointment through your Xfinity account online. Follow the prompts for service issues, and you’ll be able to view available time slots for a technician to come to your home. You can also request a visit via the Xfinity mobile app or through the phone system.