How Do I Manage My Monthly Mobile Data Usage with XFINITY Mobile?

In a nutshell: To control your Xfinity Mobile bill, track and manage your data usage effectively. Only Primary Users and Account Managers can access data usage history. You can reduce data either by downgrading your current plan or switching to a new one. To view your data usage, log in to your account, navigate to

Introduction

Managing your mobile data usage is important if you're going to keep your mobile bill under control. If you have Xfinity mobile, you have tools for keeping track of your data use and options for switching to lower monthly data rates so you can cap your monthly Xfinity bill or to a plan that better fits your actual data usage.

What You'll Need

Only Primary Users and Account Managers can see data usage history.You have two ways of reducing the amount of mobile data you get. One is by reducing the data you are signed up for on your current plan, the other is by signing up for a new plan.

Go to Xfinity Mobile's sign in page and sign in to your Xfinity Mobile account using your Xfinity ID and password.

Xfinity Mobile sign in page
To track your data usage on the Xfinity app, skip to step 4.

How Do I Manage My Monthly Mobile Data Usage with XFINITY Mobile? (Step 1)

Go to your account's Activity page.

Scroll down to the Data Usage Overview section.

There you will see your current and past data usage. This information may help you figure out under what circumstances you use the most data, or the least necessary data, which can help you figure out how to cut down on your total data usage.
Skip to step 9.

Open the app and sign in to your account.

Tap on the Services tab.

Tap on "Mobile lines and data usage."

Tap on your device.

Tap on "View data usage."

To lower your data rate or switch mobile plans, continue with subsequent steps.

Navigate to your Activity page.

To lower your monthly data by finding a cheaper mobile plan instead of by reducing the data you get with your current plan, skip to step 14.

Click on the mobile line you want to alter.

Select "Manage to By the Gig."

Lower the amount of data that you are signed up for.

Confirm that you want to switch to the lower monthly data rate.

The new rate should show up on your account within 24 hours.
Do not continue with subsequent steps.

Go to Xfinity's mobile plans page.

Xfinity's mobile plans page

How Do I Manage My Monthly Mobile Data Usage with XFINITY Mobile? (Step 14)

Select a new mobile plan with fewer bells and whistles that costs less than your current plan.

However, to avoid overage charges, if you know your mobile line will see high, regular data usage that you can't change, switch to the Unlimited option. Long term, it should cost you the least because of eliminating overages

Follow the prompts to sign up for the new plan.

You can probably lower your monthly bill more this way than you can by simply cutting down on your monthly data rate. However, you will have to do without many of the add-ons and extra features that you currently have.

Conclusion

If you need assistance managing your data usage, call an Xfinity mobile customer care representative. The Xfinity mobile call center is open 24 hours a day, seven days a week.

Why does GetHuman Write How-to Guides for XFINITY Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like XFINITY Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Manage My Monthly Mobile Data Usage with XFINITY Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.