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WordPress Customer FAQ

Top Answers & How-to Guides

How do I Contact WordPress Customer Service?

The question we are asked most often is about how to talk to WordPress customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My WordPress.com Account?

If you forgot your WordPress password, username, registration email, or all three, you can still recover access to your account. You...

How Do I Transfer My Website or Blog to Wordpress?

This article talks about how to move your website or blog over to WordPress. Instructions are provided for moving a website that is...
Ask any question you have about WordPress customer service, get an answer now.

Recent WordPress Customer Questions

How can I fix the error 'There has been a critical error on your website'?

This error typically occurs when there is an issue with a theme or plugin. To start diagnosing the issue, enable 'WP_DEBUG' in your 'wp-config.php' file. This allows you to see what type of errors are being produced. If it is a plugin issue, access your WordPress site's directory using FTP and navigate to 'wp-content/plugins'. Rename the plugin directory to disable all plugins, then restore each one by one until you find the problematic plugin. If it's a theme issue, navigate to 'wp-content/themes' and rename your current theme's folder. This will default your site to a WordPress default theme. Remember to contact the theme or plugin author once you've determined which one is causing the error.
Asked Apr 12, 2024 7:42 PM

How do I reset my password without my email?

If you've lost access to the email account associated with your WordPress site, you can still reset your password via phpMyAdmin. Here's a summary of the steps: 1. Access phpMyAdmin through your hosting account. 2. Locate your site's database. 3. Find the 'wp_users' table (your table prefix may vary). 4. Locate your username and click 'Edit.' 5. In the 'user_pass' field, input your new password, select 'MD5' in the function dropdown, and click 'Go.' A couple notes: This process directly interacts with your site's database, so ensure you back-up your site prior to making these changes. Also, consider updating your email in WordPress after this process to ensure account security going forward.
Asked Apr 6, 2024 8:22 PM

a previous employee set up our wordpress site and was terminated for theft. NOw we cannot get access to our admin

If you've lost access to your WordPress admin area and can't recover it through the email on file, you'll likely need to reset it from the database. WordPress stores user data in a MySQL database. You could use a tool like phpMyAdmin, usually available through your web host's control panel. Locate your WordPress database, find the "wp_users" table and Edit the appropriate user. You'll need to insert a new value into the user_pass field. Be sure to use the MD5 hashing function. It's highly technical and you may need help from someone with experience handling databases. Remember to always back up your website data before making changes to your database.
Asked Mar 18, 2024 5:36 PM

transfer Google domain to wordpress

Transferring a Google domain to WordPress involves several steps: 1. Log into your Google Domains account. 2. Open the domain you want to transfer. 3. Click on 'DNS' in the left panel, then scroll to 'Name Servers' section. 4. Choose 'Custom Name Servers' and enter the name servers provided by WordPress (for example, ns1.wordpress.com, ns2.wordpress.com, ns3.wordpress.com). 5. Hit 'SAVE'. Remember, it can take up to 72 hours for this change to fully propagate through the internet. Please be patient. Once done, your Google domain should point to your WordPress site.
Asked Mar 3, 2024 8:45 PM

Help me with my WordPress customer service issue

Deletion

How Do I Delete My WordPress Site?

WordPress helps people build and manage websites. You can easily delete your site through your account dashboard, or you can make your...

Comments

How Do I Enable Comments on My WordPress Blog?

As a blogger, you want to make sure you are reaching your audience in an meaningful way. Comments are a great way to gauge effectiveness....

Reporting

How Do I Report Someone on WordPress?

As a WordPress user, you want a site that is friendly and safe. Therefore, if you find a site on the platform that is abusive, spam...

Domain

How Do I Change My Wordpress Domain Name?

You can easily change your WordPress domain name via your account page. The process depends on where your domain is registered and...

Refund

How Do I Get a Refund from Wordpress?

It's essential to be aware of WordPress's refund policy before purchasing. In most cases, you can request a refund within 30 days if...

Account Recovery

How Do I Recover My WordPress.com Account?

If you forgot your WordPress password, username, registration email, or all three, you can still recover access to your account. You...

Transfer

How Do I Transfer My Website or Blog to Wordpress?

This article talks about how to move your website or blog over to WordPress. Instructions are provided for moving a website that is...
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