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Withings Customer FAQ

Top Answers & How-to Guides

How do I Contact Withings Customer Service?

The question we are asked most often is about how to talk to Withings customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the battery life of Withings devices?

The battery life of Withings devices varies depending on the specific product. For example, the Withings Steel HR hybrid smartwatch...
Ask any question you have about Withings customer service, get an answer now.

Recent Withings Customer Questions

The Workout App on my apple watch does not update my fitness level under ‘Activity in Withings app. How do I make it update

To ensure your Apple Watch Workout App updates your fitness levels in the Withings app, make sure that Apple Health data sharing is enabled. Go to the Health app on your iPhone, tap on your profile picture, then on "Apps" and select Withings. Ensure that all necessary permissions for activity, workouts, and fitness data are enabled for sharing with the Withings app. If the problem persists, try syncing your devices again or restarting both the watch and phone.
Asked Aug 8, 2024 10:24 AM

Multiple accounts were created when we invited family members to join

If multiple accounts were created when you invited family members to join, each family member may have signed up with a separate email address. To manage the situation, each family member can log in with their own account information. If you intended for them to use a shared account, you can choose to synchronize data under one primary account by re-inviting them correctly through the family account settings. This ensures better data consolidation and sharing within the Withings ecosystem.
Asked Jul 10, 2024 4:08 PM

How do I return or get phone support

To return a product purchased from Withings, you will need to request a return authorization. Log into your account, navigate to 'My Orders', select 'Return or Exchange' next to the concerned order, and follow the instructions. As for phone support, Withings currently offers support via email and live chat, but phone support might not be available. For the most precise and current support options, please refer to the contact link found on this page you are viewing.
Asked May 28, 2024 4:42 PM

How do I chat with customer service

To chat with Withings customer service, please look for the chat icon or link on this page. Typically, it's located at the bottom right side of the screen. Click on it, and a chat box will open where you can type in your question or issue. Please note that the availability of live chat may vary depending on the time or day. If the live chat option isn't visible, it could mean that all customer service agents are currently busy or it's outside their operational hours. Thank you for your understanding.
Asked May 27, 2024 11:00 PM

Get help with bad watch battery

If you're experiencing poor battery performance with your Withings watch, there are several potential actions you can take: 1. Check the battery condition: The Withings Health Mate app will show you the remaining battery life. If your battery is low, you should replace it. Please remember to use the recommended battery type for your specific model. 2. Follow battery conservation practices: Be sure to minimize unnecessary usage and turn off unused features. 3. Reset your watch: Sometimes, resetting your watch to its factory settings and then configuring it again can resolve battery-related issues. Should these steps not help or if you're unsure about replacing the battery yourself, consider consulting a professional for assistance.
Asked May 16, 2024 5:34 PM

Help me with my Withings customer service issue

Customer Service

How Do I Reach a Customer Service Rep from Withings?

You may want to contact a customer service representative from Withings. If so, we certainly understand. We have composed an amazing...

Returns and Warranty

What is the return policy for Withings products?

Withings offers a hassle-free return policy for their products. If you are not completely satisfied with your purchase, you can return...

Do Withings products come with a warranty?

Yes, Withings products come with a warranty. We value the satisfaction of our customers and stand by the quality of our products. All...

Order Management

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed with Withings. However, it is important to note that if your order...

How long does it take to receive my order?

Withings strives to provide a seamless and efficient shopping experience for its customers. The estimated delivery time for an order...

Can I track my order status online?

Yes, you can easily track your order status online with Withings. Once your order has been placed, you will receive a confirmation...

Payment Methods

What payment methods does Withings accept?

Withings accepts a range of payment methods to offer a convenient and secure shopping experience. Customers can choose to pay for their...

Security

Is my personal information safe and secure on the Withings website?

Yes, your personal information is safe and secure on the Withings website. We take privacy and security seriously, implementing industry-standard...

Compatibility

Do Withings products work with both iOS and Android devices?

Yes, Withings products are compatible with both iOS and Android devices. Withings understands the importance of providing a seamless...

Are there any compatibility requirements for using Withings products?

Withings products are designed to be compatible with a wide range of devices and operating systems. To use Withings products, you will...

Fees

Are there any subscription fees for using Withings products?

No, there are no subscription fees for using Withings products. Once you purchase a Withings device, you can enjoy its full functionality...

Product Information

What is the battery life of Withings devices?

The battery life of Withings devices varies depending on the specific product. For example, the Withings Steel HR hybrid smartwatch...
We look to the Withings issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Withings issues reported to GetHuman
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