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Walmart (Canada) Customer FAQ

Top Answers & How-to Guides

What is Walmart (Canada)'s Phone Number?

The question we are asked most often is about how to talk to Walmart (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Walmart Canada's policy on selling firearms and ammunition?

Walmart Canada has specific policies regarding the sale of firearms and ammunition that align with Canadian laws and regulations. In To purchase firearms or ammunition, customers must hold a valid Possession and Acquisition License, which is issued by the Royal Canadian Mounted Police. Additionally, Walmart Canada has its own internal policies aimed at promoting responsible gun ownership and ensuring safety. This includes staff training and adhering to legal requirements for selling firearms and ammunition. Walmart Canada may also have specific store policies regarding the display and sale of firearms and ammunition. The sale may be regulated on a store-by-store basis depending on local demand and other factors. It is suggested that individuals interested in the specifics of firearm and ammunition sales at a local Walmart store visit the official website or contact the store directly for more detailed information and any local policies they may have in place. Walmart Canada strives to ensure that all sales meet legal requirements and promote safety in the community....
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Recent Walmart (Canada) Customer Questions

Does Walmart sell Warners bras?

Yes, Walmart (Canada) does sell Warners bras. They offer various styles and sizes to accommodate different customer needs. This includes underwire bras, wire-free bras, and padded bras among others. You can find them both in-stores and online. The availability of certain designs and sizes can vary depending on location and demand. It is advisable to check the Walmart (Canada) online store for the most accurate and up-to-date availability of specific designs and sizes.
Asked May 5, 2024 1:02 AM

my parcel sayes its in but its not my address and i never received it

We're sorry to hear about this issue. If your parcel says it's been delivered but it's not at your address, there might have been an error during delivery. We recommend checking with neighbours in case it was accidentally delivered to the wrong address. If this doesn't resolve your problem, please report the incident to Walmart directly as it's possible that a mistake occurred during the shipping process. They will be able to further investigate and hopefully find a resolution. Keep your order details and tracking number handy, as they will be useful in assisting with your issue.
Asked Mar 23, 2024 5:25 PM

Account wrongly says credit card has expired

If your account incorrectly states that your credit card has expired, first double-check your card's details to ensure they're entered correctly. If they are, try removing the card from your account and re-adding it. If the issue persists, it may be a problem with the Walmart Canada system, for which we apologise. Rest assured our technical team continuously works to resolve any glitches that arise. Should it persist please reach out directly to your bank to ensure there is no issue with your card. We appreciate your patience while we work on enhancing your shopping experience.
Asked Mar 11, 2024 10:02 PM

Help me with my Walmart (Canada) customer service issue

Returns and Exchanges

How Do I Return an Item to Walmart (Canada)?

Walmart Canada has a straightforward return policy that applies to most items, as long as you have the purchase receipt or a gift receipt....

What is Walmart Canada's return policy?

Walmart Canada has established a return policy that aims to provide customers with a straightforward process for returning or exchanging Certain products may have different return requirements or may be subject to specific policies. For example, items like electronics and computer software may need to be returned within a shorter time frame, commonly within fifteen days, and must also be unopened to qualify for a return. Furthermore, perishables, personal care items, and custom or special-order products typically cannot be returned due to hygiene or personalization reasons. It is essential for customers to be mindful that if the item has been opened or is used, Walmart Canada may offer a different return window and might also consider other factors. Refunds are typically processed back to the original form of payment, and it is important to retain packaging and tags when possible to facilitate the return process. For any specific inquiries or to check for the most recent updates on the return policy, customers may want to visit the Walmart Canada website directly, where they can find detailed information. This can help ensure that they are aware of any changes or additional stipulations that may apply to their individual purchases....

Can I cancel or modify my online order?

Walmart Canada has specific policies regarding the cancellation or modification of online orders. Once an order is placed, the ability For modifications, such as changing shipping addresses or order items, customers should be aware that these changes may not be possible after the order has been submitted. It is advisable to act quickly if changes need to be made, as the order processing might occur soon after submission. Customers are encouraged to visit the Walmart.ca website for the most current and detailed information on order cancellations and modifications as policies may change and may vary based on order specifics. There, customers can find guidance tailored to their situation....

Store Information

What are Walmart Canada's store hours?

Walmart Canada store hours can vary depending on the location and the type of store, such as a Walmart Supercentre or a neighborhood...

What payment methods does Walmart Canada accept?

Walmart Canada offers a variety of payment methods to accommodate its customers. Shoppers can typically use major credit cards such For those who prefer digital payment methods, Walmart Canada accepts PayPal for online transactions, making it easy for customers to shop on their website. When making purchases at physical store locations, cash is also accepted as a standard payment method. It is worth noting that payment options may vary slightly between online and in-store purchases, so it is always advisable to check the specific payment options available at the desired location or on the current web page for the latest information regarding payment methods....

Does Walmart Canada offer gift cards?

Yes, Walmart Canada does offer gift cards, providing customers with a convenient way to shop both in stores and online. Gift cards Walmart Canada gift cards can be used for a wide range of products, including groceries, electronics, apparel, and household items. The gift cards do not have an expiration date, which adds flexibility for recipients to use them at their own convenience. It is always a good idea to check the current web page for the most up-to-date information regarding the availability of gift cards and any specific details related to their use. Additionally, customers can find information about digital gift cards, which can be sent via email and used for online purchases....

Order Tracking and Delivery

How long will it take for my online order to arrive?

The delivery time for online orders from Walmart Canada can vary based on several factors, including the type of item purchased, the It is important to note that during peak shopping seasons, such as holidays, delivery times may be extended due to higher demand. After placing an order, customers receive a confirmation email that typically includes an estimated delivery date. Moreover, users can track their orders through their accounts on the Walmart Canada website or app. For the most accurate and up-to-date information regarding a specific order, it is advisable to consult the shipping details provided at the time of purchase. If you need additional information, you can look on the current web page for specific details related to delivery options....

Can I track my online order?

Yes, customers can track their online orders from Walmart Canada by visiting the Walmart website. When an order is placed, customers...

Is there a minimum order value for online purchases?

Walmart Canada does not typically enforce a minimum order value for online purchases, allowing customers to order items as needed....

Does Walmart Canada offer grocery pickup or delivery?

Walmart Canada does indeed offer grocery pickup and delivery services, making it easier for customers to shop for their groceries from For grocery delivery, Walmart Canada provides home delivery options in select areas. Customers can shop online, add their desired items to their cart, and select a delivery time that is convenient for them. The groceries are then delivered straight to their door by a Walmart associate or a delivery partner. This service is particularly beneficial for those who may have difficulty visiting a store, have busy schedules, or simply prefer the convenience of having their groceries brought to them. To check the availability of these services and learn more about the specifics, such as delivery fees and order minimums, customers can visit the Walmart Canada website. This resource will provide comprehensive information regarding grocery pickup and delivery options in their local area....

Pricing and Promotions

Does Walmart Canada offer price matching?

Walmart Canada does indeed offer price matching as part of its commitment to providing customers with the best value. The company aims To benefit from the price matching policy, customers are typically required to present proof of the lower price at the time of purchase. This proof can usually be in the form of a current advertisement, flyer, or even a smartphone display, which indicates the discounted price. It is also important to note that Walmart Canada has specific guidelines and exclusions regarding the items that qualify for price matching, so customers should review these carefully. For the most accurate and up-to-date information regarding the price matching policy, including details about which competitors are eligible and any exclusions, it is advisable to check the official Walmart Canada website. There, customers can explore additional information and potentially find further details on other promotions or savings opportunities available....

What is Walmart Canada's policy on selling firearms and ammunition?

Walmart Canada has specific policies regarding the sale of firearms and ammunition that align with Canadian laws and regulations. In To purchase firearms or ammunition, customers must hold a valid Possession and Acquisition License, which is issued by the Royal Canadian Mounted Police. Additionally, Walmart Canada has its own internal policies aimed at promoting responsible gun ownership and ensuring safety. This includes staff training and adhering to legal requirements for selling firearms and ammunition. Walmart Canada may also have specific store policies regarding the display and sale of firearms and ammunition. The sale may be regulated on a store-by-store basis depending on local demand and other factors. It is suggested that individuals interested in the specifics of firearm and ammunition sales at a local Walmart store visit the official website or contact the store directly for more detailed information and any local policies they may have in place. Walmart Canada strives to ensure that all sales meet legal requirements and promote safety in the community....
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