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Volaris Airlines Customer FAQ

Top Answers & How-to Guides

What is Volaris Airlines's Phone Number?

The question we are asked most often is about how to talk to Volaris Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I purchase travel insurance for my Volaris Airlines flight?

Yes, you can purchase travel insurance for your Volaris Airlines flight. Volaris Airlines offers optional travel insurance to provide...
Ask any question you have about Volaris Airlines customer service, get an answer now.

Recent Volaris Airlines Customer Questions

Can I carry a Nutrí Bullet inside a checked bag?

Yes, you are permitted to carry a NutriBullet in your checked bag on Volaris Airlines. However, you are advised to package it carefully to prevent damage as baggage handlers may not be delicate with luggage. Additionally, airport security does have the right to inspect your bag and items if they see fit. Please also keep in mind the weight and size limits for checked baggage as you may incur additional fees if your luggage is over the limits.
Asked Jun 16, 2024 10:29 PM

Hi, I am wanting to know how much an additional checked bag costs on Volaris

The price for additional checked bags on Volaris Airlines may vary based on factors such as flight route, time of booking, and the size and weight of the bag. It's typically cheaper to purchase additional baggage allowance at the time of booking or prior to arriving at the airport. We highly recommend checking the latest baggage fees on the Volaris website or getting in touch with the airline directly for the most up-to-date and detailed information.
Asked May 16, 2024 2:52 PM

Do they offer help with a senior citizen loading and unloading a plane

Absolutely, Volaris Airlines takes care of all its passengers, including senior citizens. They provide assistance services that include wheelchair assistance from the terminal entrance to your seat on the aircraft, and the reverse when you land. This service ensures the comfort of senior citizens during loading and unloading. For optimal assistance, inform the airline about the required assistance when booking the flight or no less than 48 hours before the scheduled departure. This will ensure adequate and prompt arrangements are made.
Asked May 9, 2024 10:53 PM

Objeto perdido en avión volaris

Si has perdido un objeto en un avión de Volaris, te sugerimos que llenes el formulario de propiedad perdida en el sitio web de Volaris lo antes posible. Deberás proporcionar detalles como tu número de vuelo, la fecha de tu vuelo y una descripción del objeto perdido. Volaris analizará tu caso y si localizan tu artículo, se pondrán en contacto contigo para coordinar la devolución. No olvides que el éxito en la recuperación del objeto perdido puede variar y Volaris no se responsabiliza por los objetos perdidos. Por lo tanto, siempre es mejor mantener tus pertenencias personales cerca y revisar tu asiento antes de abandonar el avión.
Asked Apr 18, 2024 3:39 AM

Si viaja un menor de edad solo

Volaris Airlines ofrece un servicio especial para menores que viajan solos, conocido como UM (Unaccompanied Minor). Este servicio está diseñado para niños de entre 5 y 17 años que viajan sin un adulto. El personal de Volaris cuidará al menor desde el check-in hasta que la persona designada lo recoja en el destino. Este servicio tiene un costo adicional y debe ser reservado y pagado al momento de la compra del boleto. Recuerde que el adulto que deja al menor y el que lo recoge deben tener una identificación oficial con foto.
Asked Apr 8, 2024 9:13 PM

Help me with my Volaris Airlines customer service issue

Reservation Management

How Do I Cancel My Reservation with Volaris Airlines?

This article discusses cancelling a flight that you booked with Volaris Airlines and getting a refund. Volaris' cancellation and refund...

Can I make changes to my flight booking with Volaris Airlines?

Yes, customers have the option to make changes to their flight bookings with Volaris Airlines. However, it is important to note that...

Can I add extra services like seat selection or additional baggage to my reservation?

Yes, you can add extra services like seat selection or additional baggage to your reservation with Volaris Airlines. We understand...

Baggage Policy

What is Volaris Airlines' baggage policy?

Volaris Airlines' baggage policy allows passengers to bring one carry-on item weighing up to 22 pounds and measuring up to 22 x 14...

Payment Methods

What are the accepted forms of payment for Volaris Airlines?

Volaris Airlines accepts various forms of payment to ensure convenience for its passengers. You can pay for your flight using a major...

Pet Travel

What is Volaris Airlines' policy for traveling with pets?

Volaris Airlines recognizes the importance of pets to our passengers and offers a pet-friendly policy. Passengers can travel with small...

Frequent Flyer Program

Does Volaris Airlines offer a frequent flyer program?

Yes, Volaris Airlines offers a frequent flyer program known as VClub. This program allows passengers to earn points for every flight...

Unaccompanied Minors

What is Volaris Airlines' policy for unaccompanied minors?

Volaris Airlines prioritizes the safety and well-being of unaccompanied minors (UMs) during their travel. Our policy requires UMs between...

Refunds

Can I request a refund for my Volaris Airlines flight?

Yes, you can request a refund for your Volaris Airlines flight. Volaris Airlines has a refund policy that allows passengers to receive...

Special Assistance

Does Volaris Airlines provide any special assistance for passengers with disabilities?

Yes, Volaris Airlines is committed to providing special assistance for passengers with disabilities. We strive to make air travel accessible...

In-flight Amenities

What are Volaris Airlines' in-flight amenities?

Volaris Airlines provides a range of in-flight amenities to enhance passengers' travel experience. For comfort and convenience, each...

International Travel Documents

What documents do I need to bring for international travel with Volaris Airlines?

For international travel with Volaris Airlines, there are specific documents you must bring. If you're a U.S. citizen traveling within...

Travel Insurance

Can I purchase travel insurance for my Volaris Airlines flight?

Yes, you can purchase travel insurance for your Volaris Airlines flight. Volaris Airlines offers optional travel insurance to provide...
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