How Do I Report My Visa Credit Card Lost or Stolen?
If your Visa card has been lost or stolen, you need to take immediate action. Visa can do a lot to help, including assisting you with notifications, getting a replacement card, getting emergency access to some of your money, and maybe even blocking your missing card. You can report your lost card either by phone or online.
If your Visa card has been lost or stolen, you need to take action right away. Read on to learn what you should do and how to do it.
Reporting Your Lost or Stolen Card by Phone
No matter what kind of Visa card you have, all you need to do to report it as lost or stolen is call one of Visa's toll-free numbers. Staff is available 24 hours a day, seven days a week, to help with your request. The Visa representative can help you to notify everyone you need to report to, including the credit reporting agencies if necessary. If you know your card number, Visa can even block your card. If you do not know it, you will need to contact your bank to get the card blocked.
The customer service representative can also get the ball rolling on a replacement card. It could take as many as three business days to receive your replacement card. If you need access to your money before then, Visa may be able to work with your bank to have cash made available to you at a nearby location, a process that may only take hours.
Reporting Your Lost or Stolen Card Online+
You can also report your card as lost or stolen online if you prefer. Just follow the instructions below to report your missing card.
- Go to Visa's home page.
- Hover the mouse over the Individuals link in the navigation bar at the top of the page. A menu will appear.
- Click on Support Center under the Support + Resources header.
- Click on the "What should I do if my Visa card was lost or stolen?" link under the Credit Cards header.
- Click on the Start Chat button to connect to a representative in the chat client.
Contacting the Police
If you believe your card was stolen and not just lost, you should report the theft to the police.
Contacting Visa
To get the ball rolling or to ask Visa any other questions, you can call a customer service representative.
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