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Virgin Atlantic Customer FAQ

Top Answers & How-to Guides

What is Virgin Atlantic's Phone Number?

The question we are asked most often is about how to talk to Virgin Atlantic customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any travel restrictions or guidelines in place due to COVID-19 for Virgin Atlantic flights?

Yes, Virgin Atlantic has implemented certain travel restrictions and guidelines in response to COVID-19. These measures are in place...
Ask any question you have about Virgin Atlantic customer service, get an answer now.

Recent Virgin Atlantic Customer Questions

I took someone else's baggage at arrivals

Please return the bag to the airport as soon as possible. The baggage department at the airport will help return the bag to its owner. When you return the bag, it could be beneficial to give them your details too, in case your bag is still at the airport. Remember, taking the wrong bag, even accidentally, can cause significant distress and inconvenience for the other passenger.
Asked Apr 3, 2024 11:38 AM

Comment changer un billet d avion

Pour modifier votre billet d'avion avec Virgin Atlantic, vous pouvez le faire en ligne en vous connectant à "My Booking" sur le site officiel de Virgin Atlantic. Après vous être connecté avec vos informations de réservation, vous pouvez sélectionner l'option pour modifier votre vol. Il convient de noter que des frais de modification peuvent s'appliquer, et cela dépend du type de billet que vous avez acheté. Si votre billet n'est pas remboursable ou modifiable, vous ne pourrez pas changer votre vol. Assurez-vous de vérifier ces détails avant de tenter de modifier votre billet.
Asked Mar 20, 2024 8:15 PM

Need to book award ticket, can't do it online. Need to book urgent.

We're sorry for any inconvenience you may be experiencing. Unfortunately, bookings needing to use reward points cannot always be completed online. However, Virgin Atlantic's Flying Club team can efficiently handle your ticket booking over the phone so that it is handled promptly. Please do reach out to them immediately to secure your booking.
Asked Feb 28, 2024 8:10 PM

Help me with my Virgin Atlantic customer service issue

Flight Information

How Do I Check My Flight Status with Virgin Atlantic?

Whether you're the one flying out or the person picking up a friend or family member from the airport, knowing when the flight will...

What is the baggage allowance for Virgin Atlantic flights?

For Virgin Atlantic flights, the baggage allowance varies depending on the type of ticket and destination. Economy class passengers...

What are the options for upgrading my seat on Virgin Atlantic?

Virgin Atlantic offers various options for upgrading your seat. If you already have a booking, you can upgrade to Premium Economy,...

Can I cancel or change my Virgin Atlantic flight booking?

Yes, you can cancel or change your Virgin Atlantic flight booking. However, the flexibility of cancellations and changes depends on...

Travel Requirements

Do I need a visa to travel with Virgin Atlantic?

Whether or not you will require a visa to travel with Virgin Atlantic depends on your destination and nationality. Different countries...

Can I earn frequent flyer miles with other airlines when flying with Virgin Atlantic?

Yes, you can earn frequent flyer miles with other airlines when flying with Virgin Atlantic. Virgin Atlantic is a part of the Flying...

What is the Virgin Atlantic policy on flight delays and cancellations?

Virgin Atlantic understands that flight delays and cancellations can be very frustrating for their passengers. The airline has a comprehensive...

Membership

What is the Virgin Atlantic Flying Club and how do I join?

The Virgin Atlantic Flying Club is a loyalty program designed for frequent flyers to earn and redeem points with Virgin Atlantic and...

Entertainment

What are the in-flight entertainment options on Virgin Atlantic flights?

Virgin Atlantic offers a wide range of in-flight entertainment options to ensure a delightful journey for all passengers. On board,...

Pet Travel

What is the policy for traveling with pets on Virgin Atlantic?

Virgin Atlantic has a comprehensive policy for traveling with pets. Only cats and dogs are allowed, and they must travel as cargo for...

COVID-19 Guidelines

Are there any travel restrictions or guidelines in place due to COVID-19 for Virgin Atlantic flights?

Yes, Virgin Atlantic has implemented certain travel restrictions and guidelines in response to COVID-19. These measures are in place...
We look to the Virgin Atlantic issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Virgin Atlantic issues reported to GetHuman
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