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Virgin America Customer FAQ

Top Answers & How-to Guides

What is Virgin America's Phone Number?

The question we are asked most often is about how to talk to Virgin America customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Virgin America provide special assistance for passengers with disabilities?

Yes, Virgin America makes every effort to provide special assistance for passengers with disabilities. Our trained staff is available...
Ask any question you have about Virgin America customer service, get an answer now.
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Reservations

How Do I Rebook a Virgin America Trip After a Family Member Passed Away?

When you need to rebook your Virgin America trip because an immediate family member has passed away, you will be able to do so by contact...
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How Do I Cancel My Virgin America Flight?

When it comes to cancelling a Virgin America flight, the Process is simple. You can cancel your Flight online or by phone, and there...
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Name Changes

Can I change the name on my Virgin America flight reservation?

No, Virgin America does not allow the name on a flight reservation to be changed. The name on the reservation must match the name on...
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Baggage Policy

What is Virgin America's baggage policy?

Virgin America's baggage policy allows passengers to carry on one personal item and one carry-on bag free of charge. The personal item...
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Pet Travel

What are Virgin America's pet travel policies?

Virgin America welcomes pets on board their flights. Small cats and dogs can travel in the cabin if the combined weight of the pet...
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Food on Board

Can I bring my own food on board Virgin America flights?

Yes, you are welcome to bring your own food on board Virgin America flights. We understand that individuals have different dietary...
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Amenities

What amenities are available on Virgin America flights?

Virgin America offers a wide range of amenities to ensure an enjoyable flying experience. Passengers can stay entertained with a touch-screen...
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Seat Upgrades

Can I upgrade my seat on a Virgin America flight?

Yes, passengers have the option to upgrade their seat on a Virgin America flight. Virgin America offers several options for seat upgrades,...
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Flight Policies

What is Virgin America's policy on flight delays and cancellations?

Virgin America understands that flight delays and cancellations can be frustrating for passengers. In such situations, the airline...
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Frequent Flyer

What is the Virgin America frequent flyer program?

The Virgin America frequent flyer program, known as Elevate, is a loyalty program designed to reward frequent travelers with a range...
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Special Assistance

Does Virgin America provide special assistance for passengers with disabilities?

Yes, Virgin America makes every effort to provide special assistance for passengers with disabilities. Our trained staff is available...
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Help me with my Virgin America customer service issue

Ask any question you have about Virgin America customer service. We will do our best to get you answers right away.
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