What should I do if I received a damaged item?

If you receive a damaged item from Truebeautystore.com, it is important to address the situation promptly to ensure a resolution. Typically, the first step would be to carefully review the order confirmation and packaging for any specific instructions regarding damaged items. If there are no clear guidelines provided, customers are usually advised to document the damage through photos. This can help establish the condition of the item when it arrived. Next, it is commonly recommended to check the True Beauty website for any relevant policies on returns or exchanges related to damaged goods. Many online retailers have dedicated sections on their websites that outline the steps customers should follow in such situations. It is beneficial to gather all necessary details, such as the order number and a description of the damage, to facilitate the process. Once you have all relevant information, it may be advisable to proceed with initiating a return or exchange request, which is usually done through the customer service section of the True Beauty website. In many cases, they will provide guidance on how to return the damaged item and may offer a replacement or refund depending on their policy. Please remember to keep all correspondence and details for your records. This can be very helpful in case you encounter any issues during the return process. To find the most accurate and current information regarding handling damaged items, it would be beneficial to visit Truebeautystore.com directly, as policies may vary or be updated.