What is your return/exchange policy?

Truebeautystore.com values customer satisfaction and has a clear return and exchange policy to ensure a smooth shopping experience. Generally, True Beauty allows returns within a specific time frame from the date of purchase. This time frame is usually thirty days, but it is essential to confirm the exact duration by checking the current policy on their website, as terms can vary. Items that are eligible for return must be in their original condition, which means they should be unused and unopened. If a product has been opened or used, it may not be eligible for return unless there is a specific issue with the product, such as a defect. To initiate a return, customers typically need to provide proof of purchase, which can usually be found in the confirmation email or order summary. Exchanges generally follow a similar guideline. If a customer wishes to exchange an item for a different size or color, it is advisable to return the original item and then place a new order for the preferred product. This process helps to ensure that customers receive exactly what they want in a timely manner. Customers should take care to return items using a reliable shipping method, as they may be responsible for any shipping costs associated with returning products unless the return is due to an error made by True Beauty. It is also crucial to keep track of any tracking numbers or shipping receipts as proof of return. For the most accurate and detailed information, including any current promotions or exceptions to the policy, customers are encouraged to review the return and exchange section available on the Truebeautystore.com website. This will provide the latest updates and any specific instructions related to the return process.