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The Work Number Customer FAQ

Top Answers & How-to Guides

What is The Work Number's Phone Number?

The question we are asked most often is about how to talk to The Work Number customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are international employment records available on The Work Number?

No, The Work Number only maintains employment records for employers in the United States. International employment records are not...
Ask any question you have about The Work Number customer service, get an answer now.

Overview

What is The Work Number?

The Work Number is a secure and reliable service that provides employment and income verification for employees and employers. It is...

How does The Work Number work?

The Work Number is an automated employment verification service that provides accurate and timely information to organizations that...

Verification Process

What information is included in an employment verification report?

An employment verification report from The Work Number includes essential details about an individual's employment history. It typically...

How long does it take to process an employment verification request?

The time taken to process an employment verification request through The Work Number varies depending on the specific circumstances....

Cost and Access

What is the cost of using The Work Number?

The cost of using The Work Number varies depending on the specific services and features required. For employers, the pricing is tailored...

Is The Work Number accessible for both employers and employees?

Yes, The Work Number is accessible for both employers and employees. It is a secure and confidential automated service that provides...

Authentication Methods

What is the difference between a salary key and a verifier code?

A salary key and a verifier code are both important tools used for employment verification purposes on The Work Number platform. However, A salary key is a unique six-digit code generated by an employee to grant temporary access to their income information on The Work Number database. It functions as a one-time password that allows authorized third parties, like lenders or landlords, to view and verify the employee's salary details. On the other hand, a verifier code is a four-digit personalized code provided by The Work Number to authorized verifiers. This code enables verifiers, such as potential employers or government agencies, to access and validate an individual's employment history and other employment-related information without viewing salary details. In summary, a salary key grants temporary access to an employee's salary information, while a verifier code facilitates employment verification without disclosing salary details....

Disputes

Can I dispute an employment verification report on The Work Number?

Yes, you can dispute an employment verification report on The Work Number. If you believe there is an error in the information provided...

Compliance

Is The Work Number compliant with privacy and data protection regulations?

Yes, The Work Number is compliant with privacy and data protection regulations. We prioritize the security and confidentiality of employee...

International Records

Are international employment records available on The Work Number?

No, The Work Number only maintains employment records for employers in the United States. International employment records are not...

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