The Weather Channel Customer FAQ

Top Answers & How-to Guides

What is The Weather Channel's Phone Number?

The question we are asked most often is about how to talk to The Weather Channel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How often is the weather information updated on Weather.com?

The weather information on Weather.com is updated regularly to provide users with the most accurate and up-to-date data. Weather conditions...
Ask any question you have about The Weather Channel customer service, get an answer now.

Recent The Weather Channel Customer Questions

my email address is rkingsbury5@gmail. I have a premium subscription; however, with the new app I am unable to log in or get a reset link. I need assistance.

We're sorry to hear that you're having trouble logging in to your premium account on the new app. There can be a variety of reasons for this issue. Please make sure you're entering your email and password correctly when trying to log in. In case you've forgotten your password, you can request a password reset link within the app. If you're not receiving the reset link, it's possible that it's being sent to your spam or junk email folder. If none of these solutions work, please remember there's a link to the most up-to-date contact information right here on this page that you are viewing. They'll be more equipped to assist you with this specific issue.
Asked May 13, 2024 6:58 PM

App is showing landscape only on my iPad. Will not rotate. Need fix if possible

We're sorry to hear you're experiencing an issue with The Weather Channel app on your iPad. This could be caused by your iPad's screen orientation lock feature. To check, swipe down from the top-right corner of your screen to open the Control Center, and see if the rotation lock button (a circular arrow around a padlock) is activated. If it is, tap it to turn it off, and your app should rotate accordingly. If this doesn't resolve the issue, try updating the app or restarting your device. If you're still having trouble, it could be a bug. We suggest reporting it via the app's feedback section.
Asked Apr 29, 2024 10:37 PM

The map on my laptop no longer displays roads

We're sorry to hear that you're dealing with this issue. Please ensure that you have the latest version of our website running. Try clearing your browser cache and cookies as this often removes glitches or bugs. If the problem persists, check if your browser's configuration settings or add-ons might be causing obstruction. If none of these works, it might be a temporary issue with The Weather Channel's site, which usually gets resolved quickly. If it doesn't, report the problem to our technical team. We apologize for any inconvenience and thank you for your patience and understanding.
Asked Apr 9, 2024 7:13 PM

How do I make a submission to the Best-in-State series?

The Weather Channel does not currently have a direct submission process for their Best-in-State series. The series features the best weather videos from each state, but they're typically sourced and selected by The Weather Channel's team. It's not possible for the general public to make direct submissions. To potentially get your weather-related video noticed, you could share it on social media platforms and tag The Weather Channel. However, there's no guarantee that it will be included in the Best-in-State series.
Asked Mar 7, 2024 5:43 PM

I would like to know how to make a submission to the Best-in-State series.

We're sorry, but The Weather Channel does not accept submissions for the Best-in-State series. The series is produced by our team of experienced meteorologists and research analysts who compile data and statistics to pinpoint the best weather phenomenon in each state. Stay tuned to The Weather Channel for updates on the Best-in-State series and other similar programs.
Asked Mar 5, 2024 12:09 AM

Help me with my The Weather Channel customer service issue

Website Management

How Do I Remove or Manage My Locations on Weather.com?

Weather.com or The Weather Channel is a weather forecasting and national news website with forecasts around the world. Whenever you...

Feedback

How Do I Give Feedback to the Weather Channel or Weatherchannel.com?

The Weather Channel encourages fans to send them both positive and negative feedback. You may submit your feedback on a variety of...

Forecast Accuracy

How accurate is the Weather Channel's forecast?

The Weather Channel's forecast accuracy is highly reliable. With advanced meteorological technology, a team of experienced meteorologists,...

Information Update Frequency

How often is the weather information updated on Weather.com?

The weather information on Weather.com is updated regularly to provide users with the most accurate and up-to-date data. Weather conditions...
We look to the The Weather Channel issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
The Weather Channel issues reported to GetHuman
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