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Thai Airways Customer FAQ

Top Answers & How-to Guides

How do I Contact Thai Airways Customer Service?

The question we are asked most often is about how to talk to Thai Airways customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any special services available for passengers with disabilities on Thai Airways flights?

Yes, Thai Airways provides special services for passengers with disabilities on their flights. They offer assistance for individuals...
Ask any question you have about Thai Airways customer service, get an answer now.

Recent Thai Airways Customer Questions

how do i correct misspelling in name

If there is a misspelling in your name on your ticket, it is critical to get this corrected as soon as possible. Names on your ticket and passport should match. Please get in touch with the Thai Airways office, where your ticket was initially issued. If the ticket was bought directly from Thai Airways or through their official website, contact Thai Airways customer service immediately. Please note that minor corrections may be free of charge, while significant changes might carry a fee. We understand how important correct details are for a hassle-free journey and appreciate your understanding.
Asked Jun 5, 2024 5:37 PM

I need to change my flight date

To change your flight date with Thai Airways, you need to get in touch with them directly. Please make sure to provide your booking reference number and ticket details to speed up the process. Bear in mind that changes may be subjected to fees or charges, depending on the specific rules of your ticket fare. Amendments should be done as early as possible to avoid any inconvenience. Please check the link to the most up-to-date contact information as it is available on this page.
Asked May 14, 2024 5:42 AM

How do I increase my baggage allowance?

To increase your baggage allowance, you can purchase additional weight during the booking process, during self-service online check-in, or at the airport. Take into consideration that the cost will be lower if you purchase the extra weight online versus at the airport. Please note, there are also maximum weight and size restrictions that each bag can be, according to THAI's regulations, regardless of the weight you purchase. Prices and specifics vary by flights and zones, so it's advised to check and plan this ahead of time to avoid any issues at the airport. Keep in mind that certain items may be subject to additional fees.
Asked Apr 23, 2024 7:01 AM

I want to know the validity of my ticket

Typically, a ticket issued by Thai Airways is valid for one year from the date of issue, unless otherwise specified in the ticket itself or in the airline's terms and conditions. Please note, reserved flights must be booked and tickets must be issued within the ticket validity period. If there are different fares in the ticket, each fare sets its own rule on ticket validity. If a ticket is reissued, the reissued ticket's expiry date will follow the original ticket's expiry date. Always review individual ticket rules for specific information.
Asked Apr 15, 2024 7:50 AM

I do have a portable clothes dryer(plug in type) with dimension around 12 inches length. I want to know whether it is allowed on flight or not.If it is allowed, where should I put it ?in checked bag or carry on.

Yes, you can bring a portable clothes dryer on a Thai Airways flight. Its size makes it acceptable for both carry-on and checked luggage. However, based on its type and usage, it might be better to place it in your checked luggage to avoid issues with security control or usage restrictions during the flight. Do ensure that it is well packed to prevent any damage. Please follow all Thai Airways guidelines for packing and security while preparing for your flight.
Asked Mar 8, 2024 4:43 PM

Help me with my Thai Airways customer service issue

Cancellation

How Do I Cancel My Thai Airways Flight?

Canceling a flight can be a hassle, but it's essential to do it as soon as possible to avoid penalties. Make sure to read the refund...

Baggage Allowance

What are the baggage allowances for Thai Airways flights?

The baggage allowances for Thai Airways flights depend on the class of travel and the destination. For international flights, passengers...

Flight Changes

Can I change my Thai Airways flight date or time?

Yes, you can change your Thai Airways flight date or time. Thai Airways allows passengers to make changes to their flight reservations,...

Check-In Process

What is the check-in process for Thai Airways?

The check-in process for Thai Airways is simple and convenient. Passengers can check-in through various methods to suit their preferences....

Seat Selection

Can I select my seat in advance on Thai Airways flights?

Yes, Thai Airways allows passengers to select their seats in advance. Seat selection can be done during the booking process or at a...

Onboard Meals

What is the onboard meal policy of Thai Airways?

Thai Airways provides complimentary meals and beverages to all passengers on board. The specific meal offerings vary based on the flight...

Pet Travel

What is the policy for traveling with pets on Thai Airways?

Thai Airways has a comprehensive policy for traveling with pets. Passengers are allowed to transport pets, including dogs and cats,...

Frequent Flyer

Can I earn frequent flyer miles with Thai Airways?

Yes, you can earn frequent flyer miles with Thai Airways. Thai Airways offers the Royal Orchid Plus program, which allows passengers...

Refund Policy

What is the Thai Airways refund policy?

Thai Airways' refund policy allows passengers to request refunds for eligible tickets. The eligibility criteria may vary depending...

In-Flight Wi-Fi

Is Wi-Fi available on Thai Airways flights?

Yes, Wi-Fi is available on Thai Airways flights. Thai Airways provides Inflight Wi-Fi service on select aircraft. Passengers can stay...

Payment Methods

What are the accepted methods of payment for Thai Airways bookings?

Thai Airways accepts various methods of payment for bookings. Customers can use major credit cards such as Visa, Mastercard, American...

Special Services

Are there any special services available for passengers with disabilities on Thai Airways flights?

Yes, Thai Airways provides special services for passengers with disabilities on their flights. They offer assistance for individuals...
We look to the Thai Airways issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Thai Airways issues reported to GetHuman
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