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TeamViewer Customer FAQ

Top Answers & How-to Guides

How do I Contact TeamViewer Customer Service?

The question we are asked most often is about how to talk to TeamViewer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is TeamViewer compatible with VPN connections?

Yes, TeamViewer is compatible with VPN connections. Users can connect to and control remote devices using TeamViewer even when they...
Ask any question you have about TeamViewer customer service, get an answer now.

Recent TeamViewer Customer Questions

Help! I was hacked by someone claiming they work for teamviewer

We're very sorry to hear about your troubles. Please note that TeamViewer itself is a secure tool that is enormously helpful when used correctly. However, it can be misused if, for instance, someone tricks you into giving them access to your computer. The official members of the TeamViewer team will never ask for access to your computer. We recommend you change your passwords immediately, keep your personal information private, and report the incident to your local law enforcement authorities as well as to TeamViewer directly through their website. Stay safe!
Asked Apr 12, 2024 1:41 AM

my computer has been hacked by someone claiming to work for your company

We're sorry to hear about this unfortunate situation. It's important to know that TeamViewer takes safety and security very seriously and we never initiate contact to offer unsolicited support. If you've been contacted by someone claiming to be from TeamViewer and you suspect it's a scam, we recommend that you end the session immediately. Do not grant access to your system or share any personal information. If you think your computer has been compromised, follow all necessary steps to secure it, starting with changing all passwords and running a full system scan with a reliable security software.
Asked Apr 12, 2024 1:28 AM

haven't received email to add device to trusted list

If you're not receiving the Trust this Device email, first, check your spam or junk folders. Sometimes emails are accidentally directed there. Make sure you added the correct email during the process and that no-reply@teamviewer.com is whitelisted in your email client to avoid delegation to spam folders. If you're still having trouble, it might be due to a delay in the email servers. So, waiting for a short period can also help. If none of these steps resolve your issue, try resetting your TeamViewer account password which can help trigger the "Trust This Device" email.
Asked Mar 29, 2024 12:39 AM

Need to contact Teamviewer but there is no way to do this as I am a free user.

We understand that you're looking for support as a free user of TeamViewer. However, it's important to note that the primary form of assistance available to free users is through the TeamViewer Community. The community forum is full of helpful resources, including guides, tips, and troubleshooting advice from other users and TeamViewer professionals. You could potentially find the answer to your question or problem there. Unfortunately, direct contact support is primarily available to licensed, paying customers.
Asked Mar 21, 2024 3:22 PM

Help me with my TeamViewer customer service issue

Overview

What is TeamViewer and what does it do?

TeamViewer is a leading remote access and collaboration software designed to connect various devices and allow users to access and...

Compatibility

What operating systems does TeamViewer support?

TeamViewer is a versatile remote access and support software that supports multiple operating systems. It is compatible with Windows,...

Mobile Usage

Can I use TeamViewer on mobile devices?

Yes, TeamViewer can be used on mobile devices. The TeamViewer app is available for both iOS and Android devices, allowing users to...

Security

Is TeamViewer secure to use?

Yes, TeamViewer is secure to use. As a leading remote desktop solution, it prioritizes security to protect user data and maintain a...

Connection Limits

What is the maximum number of connections allowed with TeamViewer?

The maximum number of connections allowed with TeamViewer varies depending on the subscription plan you choose. For personal use, the...

File Transfer

Can I transfer files between computers using TeamViewer?

Yes, you can transfer files between computers using TeamViewer. TeamViewer allows users to easily and securely share files and folders...

Password Reset

I forgot my TeamViewer password. How can I reset it?

If you have forgotten your TeamViewer password, resetting it is a simple process. Start by opening the TeamViewer application on your...

Pricing

What are the pricing options for TeamViewer?

TeamViewer offers flexible pricing options to cater to various needs and budgets. They provide both business and personal plans based...

VPN Compatibility

Is TeamViewer compatible with VPN connections?

Yes, TeamViewer is compatible with VPN connections. Users can connect to and control remote devices using TeamViewer even when they...
We look to the TeamViewer issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TeamViewer issues reported to GetHuman
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