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Taxslayer Customer FAQ

Top Answers & How-to Guides

What is Taxslayer's Phone Number?

The question we are asked most often is about how to talk to Taxslayer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Taxslayer offer professional tax advice?

No, Taxslayer does not offer professional tax advice. While Taxslayer provides a user-friendly online tax preparation software, it...
Ask any question you have about Taxslayer customer service, get an answer now.

Recent Taxslayer Customer Questions

I need a copy of my 2023 tax return and I can't remember my login information.

If you've lost your login information to access your 2023 tax return on Taxslayer, don't worry, we can definitely help you out. You can start the password recovery process on Taxslayer's website by clicking on "Forgot Password". You'll then have to provide the email that you used to register with Taxslayer. They will send an email to that address with instructions on how to reset your password, so you can access your account and get a copy of your 2023 tax return. Keep in mind that for security reasons, it is crucial to remember your login information to ensure the protection of your personal data.
Asked Apr 2, 2024 9:13 PM

WHEN CAN I EXPECT MY REFUNDS? CHECKS ARE BEING MAILED TO ME

The timeframe for receiving your refund depends on how the IRS or state taxing authority processes your return. Typically, if there are no issues with your return, the IRS issues most refunds from e-filed tax returns within 21 days. For a state tax refund, the processing times can vary from state to state. However, if you have chosen to receive your refund via mail, it may take several weeks for you to receive your check. Please understand that TaxSlayer has no control over the timing of your refund after the return has been sent to the IRS or the state taxing authority.
Asked Apr 2, 2024 7:19 PM

How do I access power of attorney forms?

To access Power of Attorney forms within TaxSlayer, you'll need to navigate to the section where you input your personal information. There, you'll find a section for Third Party Designee. Entering a Third Party Designee is the equivalent of providing someone Power of Attorney for your tax return purposes. You'll need to provide the person's name, phone number, and a 5-digit Personal Identification Number (PIN) for them to use when discussing your tax matters with the IRS. Remember that by doing this, you are authorizing this person to speak with the IRS about your return.
Asked Mar 24, 2024 9:23 PM

It’s supposed to be free to file federal & state, but you’re trying to charge me $73!

While TaxSlayer does offer free federal and state tax return preparation for simple tax situations, there may be fees for more complex returns or additional features. Charges could stem from filing a state return, choosing a more robust edition for complex returns, or add-on features like professional review. The cost can also be based on the time of filing as prices may increase closer to the tax deadline. We recommend following the prompts carefully to ensure you select the right products for your tax situation to avoid unexpected fees.
Asked Mar 23, 2024 10:35 PM

Can I use my country's phone number(+267)

Yes, TaxSlayer permits its users to use their home country phone numbers when registering an account on the platform. Just ensure to enter the correct country code (for example +267 for Botswana) along with your phone number in the appropriate field. This will be essential for account verification and possible communications from TaxSlayer.
Asked Mar 6, 2024 3:21 PM

Help me with my Taxslayer customer service issue

Support

What Do I Do If I Have Questions About My Taxes with Taxslayer.com?

It's important to remember that no matter how much you pay someone to file your taxes for you, like TaxSlayer.com, it is still up to...

Forms

What forms does Taxslayer support?

Taxslayer supports a wide range of forms to cater to various tax situations. It provides support for forms such as the 1040, 1040A,...

E-filing

Can I e-file my state taxes through Taxslayer?

Yes, you can e-file your state taxes through Taxslayer. Taxslayer provides a user-friendly platform for individuals to prepare and...

Processing Time

How long does it take for a tax return to be processed by Taxslayer?

Taxslayer strives to process tax returns as quickly and efficiently as possible. Typically, e-filing through Taxslayer allows for faster...

Amending Returns

Can I amend my tax return on Taxslayer?

Yes, you can amend your tax return on Taxslayer. Taxslayer provides a simple and user-friendly process for amending your tax return...

Guarantees

Does Taxslayer offer any guarantees for their tax preparation?

Yes, Taxslayer offers several guarantees for their tax preparation services. First, they have a 100% accuracy guarantee, assuring users...

Payment Methods

What payment methods are accepted by Taxslayer?

Taxslayer accepts payment through various methods to provide convenience and flexibility for its users. You can make payments using...

Refund Tracking

Can I track the status of my tax refund on Taxslayer?

Yes, you can easily track the status of your tax refund on TaxSlayer. After successfully submitting your tax return through our platform,...

Fees

Are there any additional fees for using Taxslayer?

No, there are no additional fees for using TaxSlayer. The pricing options provided by TaxSlayer are straightforward and transparent....

Security

How secure is the personal information I provide on Taxslayer.com?

Taxslayer.com takes the security of your personal information very seriously. We utilize various technologies and protocols to protect...

Mistakes

What if I made a mistake on my tax return filed through Taxslayer?

If you made a mistake on your tax return filed through Taxslayer, don't worry, we can help you rectify it. Taxslayer provides a straightforward...

Professional Advice

Does Taxslayer offer professional tax advice?

No, Taxslayer does not offer professional tax advice. While Taxslayer provides a user-friendly online tax preparation software, it...
We look to the Taxslayer issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Taxslayer issues reported to GetHuman
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