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TCL Customer FAQ

Top Answers & How-to Guides

What is TCL's Phone Number?

The question we are asked most often is about how to talk to TCL customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I customize the settings on my TCL device?

Yes, you can customize the settings on your TCL device. TCL provides a range of customization options to personalize your device according...
Ask any question you have about TCL customer service, get an answer now.

Recent TCL Customer Questions

Problem answering calls on TCL 20

To resolve calling issues on your TCL 20, first check your network signal strength and ensure your phone is not in Airplane Mode. Restart your device and make sure your SIM card is properly inserted. Verify that your phone plan is active and not restricted. If the problem persists, try resetting network settings in the settings menu.
Asked Jul 8, 2024 5:08 PM

TV only displays in reds and blues

It seems like you're experiencing a color display issue with your TCL TV. This could be due to a variety of reasons like incorrect color settings, cable connections, or a software glitch. Firstly, check your TV's color settings from the picture mode and ensure they're set right. If the issue persists, try resetting your TV to factory settings. Disconnect and reconnect the HDMI or AV cables to ensure they're properly connected. If your TV is still displaying in reds and blues after these steps, it might be a hardware issue requiring professional assistance.
Asked Apr 25, 2024 5:56 PM

One network station will not show up in my antenna list but it does on another tv

This could be due to several reasons. The issue might lie within the location or orientation of the antenna connected to the TCL TV. Obstructions, weather, and distance from the broadcasting station can also affect reception. Try repositioning or relocating the antenna for better reception. If that doesn't work, perform a channel scan on your TCL TV to see if it then picks up the network station. If the issue persists, consider resetting your TCL TV to factory settings, though this will require you to set up everything as if it were brand new. Lastly, if none of these suggestions work, your TV could be experiencing hardware or software issues that need professional attention.
Asked Apr 4, 2024 1:47 PM

How do I remove subtitles on my TCL QLED 4K Tv Android. 55C645K

To remove subtitles on your TCL QLED 4K TV Android 55C645K, follow these steps: 1. Press the 'Home' button on your remote. 2. Navigate using the arrow buttons on the remote to 'Settings'. 3. In 'Settings', find the option for 'Accessibility'. 4. Under 'Accessibility', you will see an option for 'Captions'. 5. Select 'Captions'. 6. In the 'Captions' menu, you have the option to turn off captions. By doing all of these, the subtitles on your TV should be turned off. If they are still appearing after following these steps, it can be due to the settings of the specific app you are using, then it's advised to check their individual settings.
Asked Mar 3, 2024 9:17 PM

Help me with my TCL customer service issue

About TCL

What is TCL?

TCL, short for "The Creative Life," is a global electronics brand committed to enhancing people's lives through innovative technology....

Products

What products does TCL offer?

TCL offers a diverse range of products to cater to various needs and preferences. As a leading global electronics brand, TCL specializes...

Purchase

Where can I purchase TCL products?

TCL products can be purchased through multiple channels to cater to diverse customer preferences. Customers have the option of buying...

Warranty

How long is the warranty for TCL products?

The warranty for TCL products varies depending on the specific product category. TCL offers a standard warranty of one year for most...

Guarantee

Is there a money-back guarantee?

Yes, TCL offers a money-back guarantee. We understand that customer satisfaction is vital, and we want you to feel confident in your...

Order Tracking

Can I track my order?

Yes, you can track your order with TCL. Once your order is shipped, you will receive a confirmation email containing a tracking number...

Payment Methods

What payment methods does TCL accept?

TCL accepts various payment methods to provide customers with flexibility and convenience. Our accepted payment options include major...

Energy Efficiency

Are TCL products energy efficient?

Yes, TCL products are designed to be energy efficient. We prioritize sustainability and have implemented various features and technologies...

Return Policy

What is the return policy for TCL products?

The return policy for TCL products is designed to ensure customer satisfaction. If you are not completely satisfied with your TCL purchase,...

Compatibility

Are TCL products compatible with other devices or platforms?

Yes, TCL products are designed to be compatible with various devices and platforms. TCL's smart TVs are equipped with built-in Roku...

Customization

Can I customize the settings on my TCL device?

Yes, you can customize the settings on your TCL device. TCL provides a range of customization options to personalize your device according...
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TCL issues reported to GetHuman
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