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TAP Portugal Customer FAQ

Top Answers & How-to Guides

What is TAP Portugal's Phone Number?

The question we are asked most often is about how to talk to TAP Portugal customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any specific travel requirements for traveling with children on TAP Portugal flights?

Yes, there are specific travel requirements for traveling with children on TAP Portugal flights. For international flights, children...
Ask any question you have about TAP Portugal customer service, get an answer now.

Recent TAP Portugal Customer Questions

how do I claim a refund due to cancellation

To claim a refund due to cancellation with TAP Portugal, you need to submit a refund request through the TAP website. Make sure to provide your booking reference and any relevant details regarding your cancellation. Refunds are processed according to the fare rules applicable to your ticket.
Asked Oct 1, 2024 3:51 PM

how do I contact tap air online chat

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 16, 2024 8:30 AM

How many kilograms allowed on the flight london to portugal

For flights from London to Portugal, Economy Class passengers are typically allowed 1 piece of checked baggage up to 23 kg. Business Class passengers can usually check 2 pieces, each up to 32 kg. Hand luggage allowance is usually 1 piece up to 8 kg for Economy and 2 pieces totaling 16 kg for Business.
Asked Jul 21, 2024 6:19 PM

None of the journeys retrieved are available, please contact an agent at the airport

We're sorry to hear about the issue you're experiencing. If none of the journeys are available, it is likely due to all seats being booked, flights being cancelled, or technical errors. The best course of action is to regularly check the application or website for updates. Please remember to always have your booking reference and personal details handy to facilitate assistance. We advise you to arrive at the airport in good time to discuss your travel necessities with the agent. Agents at the airport have real-time access to flight details and can provide immediate assistance.
Asked Mar 6, 2024 6:55 AM

I Need to change my return date

To change your return date, you can modify your booking directly from the TAP Air Portugal website. Go to the "Manage Booking" section, enter your reservation details and follow the prompts to change your flight. Remember that changes may be subject to fees, fare differences, and may also depend on the ticket's conditions. Be sure to review the terms and conditions of your ticket before making changes.
Asked Feb 19, 2024 10:15 AM

Help me with my TAP Portugal customer service issue

Baggage

What Do I Do If My Baggage Was Lost or Delayed on TAP Portugal?

After a long and tiring flight, the last thing you want to do is deal with a lost or missing baggage. However, the problem is not always...

What is the baggage allowance for TAP Portugal flights?

The baggage allowance for TAP Portugal flights depends on the fare class and destination. Economy Class passengers are generally allowed...

Booking and Payment

What are the accepted forms of payment for booking flights with TAP Portugal?

TAP Portugal accepts various forms of payment for booking flights. Customers can make payments using major credit cards, including...

Flight Changes

Can I make changes to my TAP Portugal flight booking?

Yes, you can make changes to your TAP Portugal flight booking. TAP Portugal offers flexibility to its passengers by allowing them to...

Pets

Are pets allowed on TAP Portugal flights?

Yes, TAP Portugal allows pets to travel on their flights. However, certain conditions and restrictions apply. Small dogs and cats weighing...

Luggage Restrictions

What is TAP Portugal's policy on carrying liquids in hand luggage?

TAP Portugal adheres to the regulations set by the International Civil Aviation Organization (ICAO) regarding carrying liquids in hand...

Visa Requirements

Do I need a visa to travel with TAP Portugal to certain countries?

Yes, the visa requirements vary depending on the country you are traveling to with TAP Portugal. It is important to check the specific...

Seat Selection

Can I pre-select my seats on TAP Portugal flights?

Yes, you can pre-select your seats on TAP Portugal flights. TAP Portugal offers a convenient seat selection service that allows passengers...

In-flight Entertainment

What are the available in-flight entertainment options on TAP Portugal flights?

TAP Portugal offers a variety of in-flight entertainment options to enhance your travel experience. Sit back and enjoy the latest movies,...

Wi-Fi

Is Wi-Fi available on TAP Portugal flights?

Yes, Wi-Fi is available on TAP Portugal flights. Passengers can stay connected and enjoy internet access throughout their journey....

Delay and Cancellation Policy

What is TAP Portugal's policy on flight delays and cancellations?

TAP Portugal is committed to providing passengers with the highest level of service. In the event of flight delays or cancellations,...

Traveling with Children

Are there any specific travel requirements for traveling with children on TAP Portugal flights?

Yes, there are specific travel requirements for traveling with children on TAP Portugal flights. For international flights, children...
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TAP Portugal issues reported to GetHuman
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