How Do I Switch My T-Mobile Account to Be Paperless?
In a nutshell: T-Mobile customers are encouraged to enroll in paperless billing for environmental benefits and to reduce identity theft risks. This option may provide a discount of up to $5 per month per line, with eligibility depending on the specific plan. Customers must ensure their email details are current and safe-listed to avoid missing
Introduction
If you have a T-Mobile account, you might want to consider enrolling in paperless billing. This not only a good choice for the environment, it can also reduce the risk that you data accidentally falls into the hands of identity thieves. You might even be able to get a discount on your bill for doing so. Read on to learn more.
What You'll Need
Once you enroll in paperless billing, you will stop receiving printed bills.To avoid potential problems, make sure that T-Mobile is added to your email's contacts and/or safe list.If your email ever changes, you must make sure to update the email you have linked to your T-Mobile account, or you might miss your paperless bills.Do not choose the option to have your paperless bills sent in pdf form unless you have a pdf reader.If you enroll in both paperless billing and AutoPay, you will receive a $5 discount on your bill every month. This discount is applied to every line you have on your account, up to a total of 8. So if you have, for example, 4 lines and sign up for paperless billing and AutoPay, your savings will be $20. Not all plans are eligible for this discount though, so you should check the terms of your plan before you try to go for this discount.
Go to the T-Mobile home page.
T-Mobile home page
To enroll in paperless billing using T-Mobile's T-Life app, skip to step 11.
To enroll in paperless billing in person, skip to step 19.
Click on the "My account" link on the right side of the navigation bar at the top of the page.
A dropdown menu will appear.
Click on the Login option to log in to your T-Mobile account.
Click on your name in the upper right corner of the screen.
A dropdown menu will appear.
Select the "Profile" option.
Go to the "Billing & Payments" section.
Choose "Paperless Billing."
Choose "Paperless Billing" again, under the "Select the type of bill you would like to receive" header.
Choose either email or text message under the "Select how would you like to receive your bill" header to choose how you receive notifications of your new bills.
Click on "Agree & Submit."
That's all there is to it. Do not proceed with additional steps.
Open the T-Life app and log in to your T-Mobile account.
Go to the Home screen.
Tap on Manage.
Tap on the Settings icon.
Select "Billing & Payment."
Tap on "Paperless billing."
Select a notification method.
Save your changes.
Do not proceed with subsequent steps.
Go to the T-Mobile store locator.
T-Mobile store locator
Enter the name of your city or your ZIP code in the text field on the left side of the page.
Find a convenient T-Mobile store location, go there, and ask a representative for help in signing up for paperless billing.
Conclusion
If you need any assistance, call a T-Mobile customer service agent to get it. You can reach one 24 hours a day on both weekdays and weekends.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for T-Mobile Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My T-Mobile Account to Be Paperless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.