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SurveyMonkey Customer FAQ

Top Answers & How-to Guides

What is SurveyMonkey's Phone Number?

The question we are asked most often is about how to talk to SurveyMonkey customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My SurveyMonkey Account?

If you don't remember your Surveymonkey password or username, it is possible to recover them and continue using your account with these...

Can I create a survey in multiple languages on SurveyMonkey?

Yes, SurveyMonkey allows you to create surveys in multiple languages. This feature allows you to reach a diverse audience and gather...
Ask any question you have about SurveyMonkey customer service, get an answer now.

Account Recovery

How Do I Recover My SurveyMonkey Account?

If you don't remember your Surveymonkey password or username, it is possible to recover them and continue using your account with these...

Survey Types

What are the different types of surveys I can create on SurveyMonkey?

On SurveyMonkey, there are various types of surveys that you can create to suit your research needs. The platform offers a wide range 1. Multiple choice: Participants choose one or multiple options from a list of pre-defined answers. 2. Rating scales: Participants rate statements or items on a scale, such as a Likert scale, to measure attitudes or opinions. 3. Text-based: Participants provide written responses in their own words. 4. Demographic: Collect specific information like age, gender, or location to better understand your audience. 5. Matrix: Participants evaluate multiple items using the same rating or response scale. 6. Net Promoter® Score (NPS): Measure customer loyalty and satisfaction using a 0-10 scale. 7. Employee engagement: Assess employee satisfaction, morale, or company culture. 8. Event registration: Gather RSVPs and manage logistics for conferences or events. These are just a few examples of the diverse survey types available on SurveyMonkey, ensuring you can collect the data you need efficiently and effectively....

Customization Options

Can I customize the theme and design of my survey?

Yes, SurveyMonkey allows users to fully customize the theme and design of their surveys. With SurveyMonkey's design features, users...

Question Limit

What is the maximum number of questions I can include in a survey?

The maximum number of questions you can include in a survey on SurveyMonkey depends on your plan level. If you are on the Free plan,...

Anonymous Responses

Can I collect anonymous responses in my survey?

Yes, you can collect anonymous responses in your survey using SurveyMonkey. When creating your survey, you have the option to enable...

Respondent Limit

Is there a limit on the number of respondents for my survey?

There is no limit on the number of respondents for your survey on SurveyMonkey. You can collect responses from as many people as you...

Logic and Branching

Can I add logic and branching to my survey questions?

Yes, SurveyMonkey allows you to add logic and branching to your survey questions. Logic and branching enable you to create a dynamic...

Payment Options

What are the different payment options for SurveyMonkey plans?

SurveyMonkey offers flexible payment options to accommodate diverse user needs. Currently, the platform accepts major credit cards...

Multilingual Surveys

Can I create a survey in multiple languages on SurveyMonkey?

Yes, SurveyMonkey allows you to create surveys in multiple languages. This feature allows you to reach a diverse audience and gather...

Help me with my SurveyMonkey customer service issue

Ask any question you have about SurveyMonkey customer service. We will do our best to get you answers right away.
We look to the SurveyMonkey issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SurveyMonkey issues reported to GetHuman
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