Updated

Step2.com Customer FAQ

Top Answers & How-to Guides

What is Step2.com's Phone Number?

The question we are asked most often is about how to talk to Step2.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the shipping options available?

At Step2.com, we offer different shipping options to accommodate your needs. We strive to provide you with the best shipping experience Our Standard Ground Shipping is a reliable and cost-effective option that delivers your package within the continental United States in 3-7 business days. This option is perfect for those who aren't in a rush to receive their items. For customers who require expedited delivery, we also offer Express Shipping. This option ensures that your package arrives at your doorstep within 1-3 business days, depending on your location. Please note that the shipping options may vary based on the specific product and availability. To determine which shipping options are available for a particular item, please refer to the product page or the shopping cart during checkout....
Ask any question you have about Step2.com customer service, get an answer now.

Ordering

How do I place an order?

To place an order on Step2.com, simply choose the desired product, select the quantity, and click on the "Add to Cart" button. Once...

How do I cancel an order?

To cancel an order, please reach out to our customer service team as soon as possible with your order number and reason for cancellation....

Assembly

How do I assemble the products?

Assembling Step2 products is made easy with detailed instructions provided in the packaging. Each product comes with step-by-step assembly...

Company

What is Step2.com?

Step2.com is a premier online retailer offering a wide range of high-quality and innovative products for children. It is the official...

Payment

What payment methods are accepted?

We accept various payment methods to provide our customers with convenience and flexibility. At Step2.com, you can securely complete...

Shipping

Do you offer international shipping?

Yes, Step2.com offers international shipping. We understand that our customers come from all around the world, and we are committed...

Can I track my order?

Yes, you can easily track your order on Step2.com. Once your order has been shipped, you will receive a confirmation email with a tracking...

What are the shipping options available?

At Step2.com, we offer different shipping options to accommodate your needs. We strive to provide you with the best shipping experience Our Standard Ground Shipping is a reliable and cost-effective option that delivers your package within the continental United States in 3-7 business days. This option is perfect for those who aren't in a rush to receive their items. For customers who require expedited delivery, we also offer Express Shipping. This option ensures that your package arrives at your doorstep within 1-3 business days, depending on your location. Please note that the shipping options may vary based on the specific product and availability. To determine which shipping options are available for a particular item, please refer to the product page or the shopping cart during checkout....

Returns

What is your return policy?

Our return policy at Step2.com is designed to ensure customer satisfaction. We offer a hassle-free return process for any products...

Promotions

Do you offer discounts or promotions?

Yes, Step2.com offers various discounts and promotions throughout the year. We strive to provide our customers with the best value...

Warranties

Are there any warranties for your products?

Yes, Step2.com provides warranties for its products. We stand behind the quality and durability of our items and offer various warranty...

Catalog

Can I request a catalog?

Yes, you can request a catalog from Step2.com. We understand that some customers prefer to browse through a physical catalog rather...

Help me with my Step2.com customer service issue

Ask any question you have about Step2.com customer service. We will do our best to get you answers right away.
We look to the Step2.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Step2.com issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated