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SmileBox Customer FAQ

Top Answers & How-to Guides

How do I Contact SmileBox Customer Service?

The question we are asked most often is about how to talk to SmileBox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a limit on the number of creations I can make with SmileBox?

No, there is no limit on the number of creations you can make with SmileBox. We believe in unlimited creativity and want to encourage...
Ask any question you have about SmileBox customer service, get an answer now.

Recent SmileBox Customer Questions

how long is the music portion of the Floral Crown invite

The length of the music section of a SmileBox Floral Crown Invite is not preset. You can choose songs from the SmileBox music library or upload your own music files. The duration of the music will correspond to the length of your chosen song or audio file. Thus, the duration can potentially be as long or as short as you prefer, providing you with flexibility to customize your invite to create the desired atmosphere and effect.
Asked Apr 11, 2024 9:32 PM

Please Cancel My Subscription To Smilebox

To cancel your Smilebox subscription, first, log into your account. Then, navigate to the 'Settings' page. You should be able to see an option there that says 'Subscription.' Click on it and it will open the details of your subscription where you will find an option to 'Cancel Subscription.' After clicking this, follow the prompts to confirm your cancellation. Please note that cancellations take effect at the end of the current subscription period, so you will continue to have access to Smilebox's services until then.
Asked Mar 22, 2024 11:38 PM

I need to cancel my subscription to Smilebox.

Sure, to cancel your SmileBox subscription, follow these steps: first, log into your account. Find the “My Account” icon on the upper-right side of the page and then click on it. Next, choose “Membership info” from the dropdown menu. In the next screen, you'll see your subscription details. At the bottom of this area, click on “Want to cancel your membership?”. Follow the prompts to confirm your cancellation. Please note that canceling your subscription stops the automatic renewal, it doesn't refund payments already made, and it doesn't delete your SmileBox account.
Asked Mar 22, 2024 11:31 PM

cannot access my saved video.....never comes up spent hours on this creating it

We're sorry to hear about your issue. It's possible this may be due to a slow internet connection or technical glitches. We suggest firstly, clearing your browser's cache and cookies. If you're still having issues, it may help to try accessing Smilebox from a different device or another web browser. If the video was not saved properly before, we recommend recreating it and saving it again. Make sure to regularly save your progress to avoid similar issues in the future.
Asked Mar 12, 2024 5:51 PM

Help me with my SmileBox customer service issue

Overview

What is SmileBox?

SmileBox is an innovative online platform that allows users to create personalized digital greetings, invitations, and slideshows....

Pricing

How much does SmileBox cost?

SmileBox offers different pricing options to fulfill your personalized needs. The pricing details depend on your chosen plan. We have...

Subscription Management

Can I cancel my SmileBox subscription?

Yes, you can cancel your SmileBox subscription at any time. We understand that circumstances may change, and we want to provide you...

Customization

Can I add music to my SmileBox creations?

Yes, you can add music to your SmileBox creations. Adding music allows you to enhance the mood and personalize your creations. SmileBox...

Compatibility

Is SmileBox available on mobile devices?

Yes, SmileBox is available on mobile devices. Users can conveniently access and enjoy the features of SmileBox on their smartphones...

Downloading Creations

Can I download my SmileBox creations to my computer?

Yes, you can download your SmileBox creations to your computer. SmileBox provides an easy and convenient way for you to save your personalized...

Payment Methods

What payment methods are accepted for SmileBox subscriptions?

SmileBox offers a variety of convenient and secure payment methods for subscription plans. To ensure a seamless experience for our...

Creation Limit

Is there a limit on the number of creations I can make with SmileBox?

No, there is no limit on the number of creations you can make with SmileBox. We believe in unlimited creativity and want to encourage...
We look to the SmileBox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SmileBox issues reported to GetHuman
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