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SkillShare Customer FAQ

Top Answers & How-to Guides

How do I Contact SkillShare Customer Service?

The question we are asked most often is about how to talk to SkillShare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I change my account settings?

To change your account settings on SkillShare, simply log in to your account and navigate to the settings section. From there, you...

What is SkillShare Premium?

SkillShare Premium is a subscription-based service offered by SkillShare that provides members with unlimited access to thousands of...
Ask any question you have about SkillShare customer service, get an answer now.

Recent SkillShare Customer Questions

Can I refund my annual subscription payment?

Yes, you can. SkillShare has a 7-day refund policy for annual subscription payments. If you are not satisfied with the service or you mistakenly subscribed, you can request a refund within 7 days of the payment. But after 7 days, SkillShare will no longer offer a refund. Make sure to turn off auto-renew to avoid future charges if you no longer wish to use the service.
Asked Apr 26, 2024 12:46 AM

I was charged a full-year membership , before my trial has ended

We're sorry to hear about this. SkillShare's standard policy is to only charge a yearly membership fee after your free trial has ended. However, a common reason this can happen is if the free trial was ended prematurely. If you think there's a mistake, we recommend directly reaching out to SkillShare's customer service team who can assist with your billing concerns and help to resolve your issues. It's also important to note that all payments are non-refundable so please ensure you wish to continue with your membership before the trial ends to avoid accidental charges.
Asked Apr 11, 2024 10:18 AM

I want to Cancel and receive a refund

You can cancel your Skillshare subscription at any time. However, refunds are not typically provided once payment has been made. If you signed up for Skillshare and used it during the free trial period, a refund will typically not be provided. If a payment was made in error or under unique circumstances, you should contact your bank or credit card company. They have processes to handle these kinds of situations. Remember to cancel your subscription before the next billing cycle to avoid additional charges. Subscriptions will otherwise automatically renew.
Asked Mar 25, 2024 5:31 PM

Help me with my SkillShare customer service issue

Account Settings

How do I change my account settings?

To change your account settings on SkillShare, simply log in to your account and navigate to the settings section. From there, you...

Overview of SkillShare

How does SkillShare work?

SkillShare is an online learning platform that connects users with a wide range of courses taught by industry professionals. To get...

Types of Classes

What types of classes are available on SkillShare?

SkillShare offers a wide variety of classes across numerous categories, catering to different interests and skill levels. You can explore...

Subscription Cost

How much does a SkillShare subscription cost?

The cost of a SkillShare subscription depends on the type of plan you choose. SkillShare offers two subscription options: Monthly and...

Cancellation Policy

Can I cancel my SkillShare subscription at any time?

Yes, you can cancel your SkillShare subscription at any time. SkillShare offers a flexible cancellation policy for its users. If you...

Class Access Duration

How long do I have access to a class after enrolling?

Once you enroll in a class on SkillShare, you have access to it for as long as you maintain an active subscription. With a premium...

Prerequisites

Are there any prerequisites for taking a Skillshare course?

No, there are no prerequisites for taking a Skillshare course. Skillshare is designed to be accessible to learners of all levels, making...

Downloading Course Material

Can I download the course material for offline access?

No, currently Skillshare does not offer the option to download course material for offline access. All the course content, including...

Free Trial

Is there a free trial available for SkillShare?

Yes, SkillShare offers a free trial for new users. Upon signing up, you can enjoy two weeks of unlimited access to their extensive...

Teaching on SkillShare

Can I teach a class on SkillShare?

Yes, absolutely! SkillShare welcomes anyone with expertise and knowledge to teach a class on their platform. Whether you are an experienced...

SkillShare Premium

What is SkillShare Premium?

SkillShare Premium is a subscription-based service offered by SkillShare that provides members with unlimited access to thousands of...
We look to the SkillShare issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SkillShare issues reported to GetHuman
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