Selectel Wireless Customer FAQ

To change your cell phone number, you will need to contact Selectel Wireless customer support. There is a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear about the issue you're experiencing. One possibility might be that the payment hasn't been reflected yet on your account due to system delay. Alternatively, you could be experiencing technical issues with your mobile device, your SIM card, or the network. We strongly recommend double-checking these possibilities first. Reboot your phone to reset the network settings. Make sure your SIM card is properly inserted or try to replace it in another slot or phone to see if the problem persists. If none of this resolves the issue, we recommend getting in touch with the customer service right here through the contact link provided on this page. They will be able to solve your issue or escalate it further if necessary.

For security reasons, you'll have to directly contact Selectel Wireless to get your account number and PIN for porting. The company keeps these details confidential to safely manage your account. When you're ready to port your number to a new service, just give them a call and they will guide you through the process. It's always advisable to ensure you have the most recent bill or personal identification information handy when you call to make the process smoother.

Selectel Wireless does not offer live chat support after business hours. However, you can always leave a message or send them an email and their customer service team will get back to you during their operating hours. Alternatively, you could complete a form found on their site and wait for a response. Remember to include as much detail as possible to speed up the process. Always make sure to check back during their business hours for any updates or responses.

To port your number from Selectel Wireless to TruConnect, you will need to contact TruConnect and request the transfer. They will need your Selectel Wireless account number, PIN/password, and possibly some additional information like the name and address on the account. It's important not to cancel your Selectel Wireless service before completing the porting process, or you could risk losing your number. The entire process can take a few hours to a few days, depending on the speed of both wireless carriers. If you run into any issues, contact the TruConnect customer service team for help.