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Sainsbury's Customer FAQ

Top Answers & How-to Guides

What is Sainsbury's's Phone Number?

The question we are asked most often is about how to talk to Sainsbury's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my Nectar points to pay for online orders?

Yes, you can use your Nectar points to pay for online orders at Sainsbury's. During the online checkout process, you will have the...
Ask any question you have about Sainsbury's customer service, get an answer now.

Recent Sainsbury's Customer Questions

Are products out of stock or discontinued?

We restock our products regularly, but some items can be a bit trickier to keep on the shelves due to high demand. A product may also appear out of stock if it's being updated or improved. If a product is discontinued, it means we've decided to no longer carry it. However, we're constantly reviewing and updating our product offerings to serve our customers better. If you can't find a particular product, it's worthwhile checking back later or trying an alternative product.
Asked Jun 3, 2024 11:24 AM

Order pending but cant register new payment card

If your order is pending and you are unable to register a new payment card on Sainsbury's website, it might be due to various reasons like an issue with your card or a temporary error on the page. In most cases, ensuring your card information is correct and retrying the process can work. If you keep experiencing issues, you might need to confirm if there are any specified restrictions on your card with your bank. Remember, you need to register a UK registered card for transaction. Additionally, also check the card type, Sainsbury's accepts Visa, MasterCard, and American Express. It's essential to fix payment issues quickly to avoid cancellations of your pending orders.
Asked May 28, 2024 10:22 PM

Charged twice for a bag of sugar

We're sorry to hear about the double charge. It could be due to an error at the checkout. We recommend returning to the store with your receipt for a refund of the extra charge. Sainsbury's is committed to rectifying any errors in billing, and the store staff will be more than happy to help you resolve this issue. If visiting the store is not convenient, you may also call Sainsbury's customer service for assistance. Remember to have your receipt handy when you call or visit.
Asked Mar 26, 2024 1:55 PM

Help me with my Sainsbury's customer service issue

Online Shopping

How can I track my online order?

To track your online order with Sainsbury's, simply log into your account on the website and go to the "My Orders" section. Here, you...

What are the delivery options for online orders?

Sainsbury's offers convenient and flexible delivery options for online orders. Customers can choose from several delivery methods tailored...

Can I return products bought online in-store?

Yes, Sainsbury's allows customers to return products bought online in-store. Our Returns Policy ensures that you can return any item...

What is the minimum order value for online delivery?

The minimum order value for online delivery at Sainsbury's is £25. This means that you need to have a minimum total of £25 worth of...

What payment methods are accepted online?

Sainsbury's accepts various payment methods for online purchases, ensuring convenience and flexibility for customers. You can use major...

Can I use my Nectar points to pay for online orders?

Yes, you can use your Nectar points to pay for online orders at Sainsbury's. During the online checkout process, you will have the...

Sainsbury's Nectar Card

What are the benefits of having a Sainsbury's Nectar card?

The Sainsbury's Nectar card offers numerous benefits to its users. Firstly, it allows customers to collect Nectar points for every...

Price Match Promise

What is the Sainsbury's Price Match Promise?

The Sainsbury's Price Match Promise is a guarantee that ensures customers receive the best value for their groceries. If an identical...
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Sainsbury's issues reported to GetHuman
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