Updated

Public Storage Customer FAQ

Top Answers & How-to Guides

What is Public Storage's Phone Number?

The question we are asked most often is about how to talk to Public Storage customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or promotions currently available?

Yes, Public Storage offers various discounts and promotions to customers. We understand the importance of value and affordability....
Ask any question you have about Public Storage customer service, get an answer now.

Recent Public Storage Customer Questions

If I want to terminate my unit this month, what is the date I need to let the manager know that I will be removing my personal items?

To terminate your unit, you must provide notice at least 15 days before the end of the month in which you plan to vacate. Please remove all your items and notify the manager accordingly within this period.
Asked Jul 19, 2024 12:39 AM

my payment is not showing on my bill

It may take a little while for your payment to be reflected on your bill. Generally, online payments are updated immediately; however, payments made in-person or via phone might take some time due to manual processing. Also, there's a possibility of slight delays over weekends or holidays. If you've waited for a reasonable time and the payment is still not showing, there could be an error or issue which needs to be addressed. We recommend you to directly contact your local Public Storage facility or their customer service number for assistance in this matter.
Asked Mar 3, 2024 7:19 PM

Help me with my Public Storage customer service issue

Unit Sizes

What sizes of storage units are available?

At Public Storage, we understand that everyone's storage needs are unique. That's why we offer a wide range of storage unit sizes to...

Cost

How much does it cost to rent a storage unit?

The cost of renting a storage unit at Public Storage varies depending on several factors. These include the size of the unit, location,...

Payment Options

What are the payment options for renting a storage unit?

At Public Storage, we offer a range of convenient payment options to make renting a storage unit hassle-free. Customers can choose...

Accessibility

Can I access my storage unit 24/7?

Yes, you can access your storage unit 24/7 at Public Storage. We understand that convenience and flexibility are important when it...

Rental Period

Is there a minimum rental period for storage units?

Yes, there is a minimum rental period for storage units at Public Storage. The minimum rental period varies depending on the location...

Security Measures

What security measures are in place at the storage facility?

At Public Storage, the safety and security of our customers' belongings is our utmost priority. Our storage facilities are equipped...

Transfer Procedures

Can I transfer to a different storage unit within the facility?

Yes, you can transfer to a different storage unit within our facility. At Public Storage, we understand that your needs may change...

Lock Requirement

Do I need to provide my own lock for the storage unit?

No, you do not need to provide your own lock for the storage unit. At Public Storage, we provide high-quality locks specifically designed...

Item Restrictions

Are there any restrictions on what items I can store?

Yes, there are restrictions on what items can be stored at Public Storage. We prioritize the safety and well-being of our customers Furthermore, to ensure the security of our facilities, we do not allow the storage of firearms, ammunition, stolen goods, drugs, or any other illegal items. We strongly encourage customers to review our Terms and Conditions or contact our customer service for a comprehensive list of prohibited items. By adhering to these restrictions, we strive to maintain a secure and safe environment for all our customers and their belongings at Public Storage....

Insurance

Is insurance included in the rental cost of the storage unit?

No, insurance is not included in the rental cost of the storage unit. While the safety and security of your belongings are a top priority...

Promotions

Are there any discounts or promotions currently available?

Yes, Public Storage offers various discounts and promotions to customers. We understand the importance of value and affordability....
We look to the Public Storage issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Public Storage issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated