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Proguard Storage Customer FAQ

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What is Proguard Storage's Phone Number?

The question we are asked most often is about how to talk to Proguard Storage customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I prepare my items for storage?

Preparing items for storage is crucial to ensuring their protection and preservation during their time in a storage facility. Proguard First, it is important to clean and dry all items before storing them. Dust and moisture can lead to mold and mildew growth, damaging the stored possessions. For electronics, it is advisable to carefully disconnect and wrap each item in protective materials, such as bubble wrap, to avoid any potential damage during transportation to the storage unit. Next, users should consider disassembling larger items, such as furniture, to save space and prevent any wear. Keep screws and small parts in labeled bags and tape them to the corresponding item to make reassembly easier later. Labels are key when packing boxes, so individuals can identify contents without having to open each box. Utilizing sturdy boxes or containers is essential. Proguard Storage emphasizes the benefit of using uniform-sized boxes, which makes stacking easier and maximizes space in the storage unit. It is also advisable to fill each box to prevent crushing but avoid overstuffing, which could lead to damage. Finally, placing frequently accessed items near the front of the storage unit can enhance convenience. It is also recommended to leave a walkway to ease retrieval of items. Overall, taking the time to prepare items thoughtfully can make the storage experience much smoother and more efficient. For additional resources or specific storage recommendations, users may refer to the Proguard Storage website for more information....
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Storage Unit Options

What sizes of storage units do you offer?

Proguard Storage typically offers a variety of storage unit sizes to accommodate different needs and preferences. These sizes generally Additionally, Proguard Storage may offer extra-large units, which can be designed for significant or commercial storage needs. Customers are encouraged to evaluate their individual requirements when selecting a unit size. This will help them avoid either underutilizing a space or overcrowding a smaller unit. To find specific sizes and availability, it is advisable to check the Proguard Storage website, as listings may vary by location and change over time....
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Do you offer climate-controlled storage options?

Proguard Storage does offer climate-controlled storage options at select facilities. These specially designed units maintain a stable...
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Reservation and Access

How can I reserve a storage unit with Proguard?

Reserving a storage unit with Proguard Storage is a streamlined process that can typically be completed through their website. To begin, Once a suitable unit is chosen, individuals may have the option to reserve it online. This generally involves providing some personal information and agreeing to the terms of service. Some facilities might also offer the opportunity to complete the reservation over the phone, if preferred. It is advisable to check the website for details on specific locations, as procedures may vary slightly by facility. Should individuals need further assistance, the contact information available on the website can be helpful....
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Can I access my storage unit 24/7?

Access to storage units at Proguard Storage facilities typically depends on the specific location and its policies. Many Proguard Storage Accessing information about a particular facility's hours can usually be found on the Proguard Storage website, where customers can view the terms and conditions related to access hours for their storage units. By doing so, individuals can ensure they are fully informed about the access options available to them....
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What should I do if I can’t access my unit?

If an individual is unable to access their storage unit at Proguard Storage, there are several steps that can be taken to troubleshoot If the access issue is related to a lost key or malfunctioning lock, it is often recommended to verify the details of the lease agreement, as it may outline the procedure for resolving such matters. In instances of gate access issues, such as malfunctioning equipment or security codes not functioning, the best course of action is to refer to the latest information available on the Proguard Storage website, which may provide relevant updates or contact options for further assistance....
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What happens if I forget my access code?

If someone forgets their access code for Proguard Storage, they typically have the option to recover or reset their access information....
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Facilities and Features

What features do your storage facilities have?

Proguard Storage facilities typically offer a range of features designed to meet diverse storage needs. One of the main advantages Many Proguard Storage facilities emphasize security, often providing features such as gated access, surveillance cameras, and individual unit alarms. These measures enhance the safety of the stored items and give customers peace of mind. Another common feature is climate-controlled units, which are designed to protect sensitive items from temperature fluctuations and humidity. This is particularly beneficial for storing items like electronics, artwork, and documents that may be damaged by extreme conditions. Accessibility is also a key consideration at Proguard Storage. Most locations offer extended hours or even 24-hour access, allowing customers to retrieve their belongings at their convenience. Additionally, certain facilities may provide drive-up access, which simplifies the process of loading and unloading items. Proguard Storage also often provides rental options that are straightforward, with flexible leasing terms to cater to short-term and long-term storage needs. Customers may find a variety of packing and moving supplies available for purchase on-site, making it convenient for those preparing their items for storage. For the latest and most detailed information regarding specific features at a particular Proguard Storage facility, it is advisable to check their current website....
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What security measures are in place for the storage units?

Proguard Storage places a strong emphasis on security measures to ensure the safety of customers' belongings. Most Proguard Storage Additionally, many facilities utilize surveillance cameras both inside and outside the property. These cameras monitor activity 24 hours a day, which can deter potential theft or vandalism. The presence of such surveillance equipment is a significant part of Proguard's overall security strategy. Proguard Storage also often features well-lit surroundings, enhancing visibility during the day and night. This lighting contributes to the overall atmosphere of safety and security, making customers feel more comfortable accessing their belongings at any time. For added peace of mind, some facilities may provide options for individual unit alarms that trigger in case of unauthorized access. Customers interested in storing their items can explore these security features on the current Proguard Storage website to gain more detailed information about the specific measures in place at their chosen location....
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How often do you clean and maintain the storage facilities?

Proguard Storage places a strong emphasis on the cleanliness and maintenance of its facilities to ensure a safe and pleasant experience In addition to general cleaning, Proguard Storage implements maintenance protocols to address any mechanical issues promptly. Surveillance and security systems are also routinely checked to ensure they are functioning effectively to provide peace of mind to customers. For the most accurate and detailed information regarding the specific practices of Proguard Storage, it may be helpful to look on their current web page, where updates and contact details can be found....
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Storage Guidelines

Are there any restrictions on what I can store?

Proguard Storage has specific restrictions on the types of items that can be stored in their facilities. The company typically prohibits It is important for customers to adhere to these guidelines to maintain a secure and clean environment within the storage units. To find more detailed information regarding prohibited items or any specific restrictions that may apply, it is advisable to consult the current web page where Proguard Storage outlines their policies clearly. This ensures that customers have the most accurate and relevant information at hand....
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How do I prepare my items for storage?

Preparing items for storage is crucial to ensuring their protection and preservation during their time in a storage facility. Proguard First, it is important to clean and dry all items before storing them. Dust and moisture can lead to mold and mildew growth, damaging the stored possessions. For electronics, it is advisable to carefully disconnect and wrap each item in protective materials, such as bubble wrap, to avoid any potential damage during transportation to the storage unit. Next, users should consider disassembling larger items, such as furniture, to save space and prevent any wear. Keep screws and small parts in labeled bags and tape them to the corresponding item to make reassembly easier later. Labels are key when packing boxes, so individuals can identify contents without having to open each box. Utilizing sturdy boxes or containers is essential. Proguard Storage emphasizes the benefit of using uniform-sized boxes, which makes stacking easier and maximizes space in the storage unit. It is also advisable to fill each box to prevent crushing but avoid overstuffing, which could lead to damage. Finally, placing frequently accessed items near the front of the storage unit can enhance convenience. It is also recommended to leave a walkway to ease retrieval of items. Overall, taking the time to prepare items thoughtfully can make the storage experience much smoother and more efficient. For additional resources or specific storage recommendations, users may refer to the Proguard Storage website for more information....
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Rental Agreements and Payments

What are the payment options for renting a unit?

Proguard Storage offers a variety of payment options to accommodate the needs of their customers. Typically, customers can choose to Apart from electronic options, Proguard Storage may also accept payments made in person at their facilities. Customers often find that being able to pay in person adds an extra layer of convenience, especially for those who may have questions or prefer to handle transactions face to face. It is advisable to visit the Proguard Storage website for specific details related to payment options and any fees that may be associated with each method....
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Are there any discounts for long-term rentals?

Proguard Storage often provides various promotions and discounts, including potential savings for long-term rentals. The specifics...
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Can I change my rental agreement after signing?

Once a rental agreement is signed with Proguard Storage, making changes to that agreement can be a bit complex. Generally, any modification Some common scenarios where changes may be requested include adjusting payment terms, adding or removing items from the rental unit, or changing the duration of the rental period. It is important to review the original agreement to understand the specific terms regarding changes. For detailed information regarding the possibilities and procedures for altering a rental agreement, it might be helpful to look at the Proguard Storage website. They often provide insights into their policies, and you may find contact details in case you require further assistance directly from their team. This approach will ensure that you have the most accurate and up-to-date information....
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What is your policy on late payments?

Proguard Storage typically has a clear policy regarding late payments to ensure a smooth operation for all customers. Generally, payments If payment is delayed beyond the grace period, late fees may be assessed, which can vary based on the specific storage facility and the terms outlined in the rental agreement. It is important for customers to understand that continued non-payment can lead to further actions, including the possible auction of the stored items after a prolonged period of delinquency. For detailed information about the late payment policy and any associated fees, individuals may wish to refer to the rental agreement provided at the time of signing or to look on the Proguard Storage website for additional policies and guidelines....
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Help me with my Proguard Storage customer service issue

Ask any question you have about Proguard Storage customer service. We will do our best to get you answers right away.
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