Popeyes Customer FAQ

For submitting a complaint, there is a link to the most up-to-date contact information right here on this page that you are viewing.

We sincerely apologize for your unsatisfactory experience. While we are unable to process refunds here, we recommend reaching out directly to the Popeyes location you ordered from. They will have the specific information regarding your order and can help you with the refund process. We hope for the opportunity to serve you better in the future.

If you've noticed duplicate charges from Popeyes on your bank statement, please contact your bank or credit card issuer immediately. Discrepancies in your bill are usually a result of a banking error which your bank can help you rectify. We encourage you to keep a copy of your receipt so you can validate your claim. If the problem persists, you can use the link provided here to contact Popeyes customer service with your issue for further assistance. They'll need information such as the location of the store, time and date of the transaction, and your order details to investigate the situation.

Yes, all Popeyes franchises are required to accept Popeyes Gift Cards. However, it's important to know that gift cards cannot be used for online or delivery orders. They can only be used for in-person transactions at Popeyes locations. Simply present your gift card at the time of payment. Please ensure your card has sufficient balance before making a purchase.