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Plusnet Customer FAQ

Top Answers & How-to Guides

What is Plusnet's Phone Number?

The question we are asked most often is about how to talk to Plusnet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do Plusnet routers support Wi-Fi? How can I set up Wi-Fi?

Yes, Plusnet routers do support Wi-Fi. To set up Wi-Fi, follow these steps: 1. Ensure your Plusnet router is connected to your phone line using the included cables. 2. Connect your computer or device to the router using an Ethernet cable. 3. Open a web browser and type "192.168.1.254" into the address bar. This will open the router's settings page. 4. Enter the default username and password provided with the router. 5. Look for the "Wireless" or "Wi-Fi" settings section and click on it. 6. Enable the Wi-Fi feature and set a unique network name (SSID) and password. 7. Save the settings and disconnect the Ethernet cable. Your Wi-Fi network should now be available for use. For further assistance, consult the user manual or contact Plusnet's support team....
Ask any question you have about Plusnet customer service, get an answer now.

Broadband Packages

What are the available broadband packages?

Plusnet offers a range of broadband packages to suit different needs. The packages include Unlimited Broadband, Unlimited Fibre, and...

Phone Number Porting

Can I keep my current phone number if I switch to Plusnet?

Yes, you can keep your current phone number if you switch to Plusnet. Plusnet offers a process called number porting, allowing you...

Fair Usage Policy

What is Plusnet's fair usage policy?

Plusnet's fair usage policy is designed to ensure equitable access to its services for all customers. It outlines certain usage limits...

Phone Line Requirement

Can I use Plusnet's services without a phone line?

Yes, it is possible to use Plusnet's services without a phone line. Plusnet offers standalone broadband services, known as "broadband-only"...

Cancellation Policies

What are Plusnet's cancellation policies?

Plusnet's cancellation policies are designed to be flexible and customer-friendly. If you decide to cancel your Plusnet service, you...

Wi-Fi Setup

Do Plusnet routers support Wi-Fi? How can I set up Wi-Fi?

Yes, Plusnet routers do support Wi-Fi. To set up Wi-Fi, follow these steps: 1. Ensure your Plusnet router is connected to your phone line using the included cables. 2. Connect your computer or device to the router using an Ethernet cable. 3. Open a web browser and type "192.168.1.254" into the address bar. This will open the router's settings page. 4. Enter the default username and password provided with the router. 5. Look for the "Wireless" or "Wi-Fi" settings section and click on it. 6. Enable the Wi-Fi feature and set a unique network name (SSID) and password. 7. Save the settings and disconnect the Ethernet cable. Your Wi-Fi network should now be available for use. For further assistance, consult the user manual or contact Plusnet's support team....

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