Pinterest Customer FAQ

If the pin or save icon is not showing on your Pinterest homepage, you may want to try refreshing the page or clearing your browser's cache. Sometimes, temporary glitches can affect how the site displays. Ensure you are using a supported browser and that it's updated to the latest version. If the problem persists, checking Pinterest’s platform status can provide insights into any ongoing issues.

To address violations on your boards, go to the specific pin causing the issue and select the option to report it for violating Pinterest's guidelines. You can also remove any pins that you did not save to your boards. Regularly reviewing your boards helps ensure compliance with Pinterest's rules and removes any unwanted content. Following these steps can help maintain the integrity of your boards.

Pinterest's homepage might keep refreshing due to several reasons such as a poor internet connection, issues with the web browser, or an app bug. Try checking your internet connection, clearing your browser cache, or updating the Pinterest app to see if that resolves the issue.

We're sorry to hear about your issue. The "violation notice" indicates that content you have pinned violates Pinterest's policy. You should have received an email from Pinterest's Community Safety Team with more specific information about the violation. We recommend reviewing Pinterest's Community Guidelines to ensure all your future pins are in compliance. It may be necessary to remove the pin(s) in question to resolve this issue. If you believe this is a mistake, you can appeal the decision via the instructions on the violation notice or email dispatch.

Sure, we'd be happy to assist. If you forgot your password, you can reset it by clicking on "Forgot your password?" at the login page and follow the instructions. You'll receive an email with a link to reset your password. If you're not receiving the email, check your spam or junk folders. If you still can't access your account or you believe it may have been compromised, you should report it to the Pinterest team through the Help Center as soon as possible. The team will guide you through additional steps to recover your account.