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Oncor Customer FAQ

Top Answers & How-to Guides

What is Oncor's Phone Number?

The question we are asked most often is about how to talk to Oncor customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are Oncor's business hours?

Oncor's business hours are from Monday to Friday, 8:00 am to 5:00 pm Central Standard Time. Our dedicated team is available during...
Ask any question you have about Oncor customer service, get an answer now.

Recent Oncor Customer Questions

How do I reach a real person in customer service?

To contact a real person in customer service, you can use the provided contact information located right here on this page. We maintain this information to ensure you have the most up-to-date methods of connecting with customer service whenever you need assistance.
Asked May 31, 2024 1:44 PM

How do I reach a real person in customer service?

For the most accurate and up-to-date customer service contact information for Oncor, please refer to the contact details available on this page. Oncor has several methods of communication to speak directly with a customer service representative, depending on the issue at hand. This information can typically be located under the 'Contact Us' section. Remember, it's important to be ready with all the relevant information about your issue to expedite the process.
Asked May 31, 2024 1:42 PM

Who do I talk to about tree limbs growing in the electrical poles and wires? Does Oncor cut these branches or trees?

Yes, Oncor is responsible for maintaining the safety and reliability of the power lines, which includes trimming trees and branches that could interfere with these lines. Therefore, if you see tree limbs growing into the electrical poles and wires, you should report it to Oncor. They have trained professionals to handle tree pruning near power lines, ensuring it's done safely without causing disruption to the service. Do not attempt to cut these branches or trees yourself as it is dangerous due to the proximity to live power lines.
Asked May 15, 2024 2:43 PM

Help me with my Oncor customer service issue

Reporting Outages

How do I report a power outage?

To report a power outage, you can contact Oncor's customer service line and provide them with your account information and the location...

Company Information

What is Oncor?

Oncor is a leading electric utility company serving millions of customers in Texas, USA. As the largest transmission and distribution...

Services Provided

What services does Oncor provide?

Oncor provides a range of services as an electric utility company. Our primary focus is delivering reliable electricity to over 10...

Payment Options

What are the payment options available for my Oncor bill?

Oncor offers a variety of convenient payment options for your bill. You can choose to make your payment online through their secure...

Energy Efficiency

Are there any energy efficiency programs or tips offered by Oncor?

Yes, Oncor offers a variety of energy efficiency programs and provides valuable tips to its customers. The company acknowledges the...

Business Hours

What are Oncor's business hours?

Oncor's business hours are from Monday to Friday, 8:00 am to 5:00 pm Central Standard Time. Our dedicated team is available during...
We look to the Oncor issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Oncor issues reported to GetHuman
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