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OmahaSteaks.com Customer FAQ

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What is OmahaSteaks.com's Phone Number?

The question we are asked most often is about how to talk to OmahaSteaks.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What types of meat products does Omaha Steaks offer?

Omaha Steaks offers a diverse selection of meat products that cater to various tastes and preferences. The company is particularly In addition to steaks, Omaha Steaks provides a variety of other beef products, including ground beef, beef roasts, and beef kabobs. The company also offers pork products, such as pork chops, pork tenderloin, and baby back ribs, which are perfect for grilling or slow-cooking. For poultry enthusiasts, Omaha Steaks features chicken items, including chicken breasts, chicken thighs, and whole chickens. The selection also extends to turkey products, providing options like turkey burgers and turkey tenderloins. Seafood lovers will find an array of fresh and frozen seafood options at Omaha Steaks. These include shrimp, salmon, scallops, and various fish fillets, all carefully sourced to guarantee high quality. Moreover, the company offers gourmet items such as lamb chops and veal cutlets, giving customers a broader range of choices for their culinary needs. For those looking for convenient meal options, Omaha Steaks offers pre-marinated and fully prepared meal kits that allow for easy cooking and enjoyment at home. Whether one is preparing an elaborate dinner or a casual barbecue, there is a broad selection of meat products from Omaha Steaks to choose from, enabling customers to create delightful meals for any occasion. To explore the entire offering and understand what is currently available, one may consider visiting the official Omaha Steaks website, where detailed product information is accessible....
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Recent OmahaSteaks.com Customer Questions

If my pork arrives thawed can I freeze them

Yes, if your pork arrives thawed, you can refreeze it as long as it has been kept in the refrigerator and hasn't been at room temperature for more than two hours. Make sure to cook the pork before refreezing for the best quality. Always use your judgment and follow safe food handling practices.
Asked Dec 17, 2025 7:07 PM

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Shipping and Delivery

Do you offer shipping services?

Omaha Steaks does indeed offer shipping services for its products. They specialize in delivering premium meats and gourmet foods directly Shipping options may vary based on location, so it is advisable for customers to review the policies and procedures on the current web page, where they will find detailed information about shipping rates, delivery times, and any applicable restrictions. Omaha Steaks typically offers several shipping methods to meet different needs, ensuring that the products arrive in excellent condition. Additionally, customers interested in sending gifts can often choose to have items shipped directly to recipients, making it easy to share a delightful culinary experience with loved ones. Overall, Omaha Steaks strives to provide a seamless shipping experience to enhance customers' enjoyment of their high-quality products....
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Where do you ship to?

Omaha Steaks primarily ships to addresses within the United States. Their delivery service includes all 48 contiguous states, ensuring...
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How long does shipping take?

Shipping times for orders placed through OmahaSteaks.com can vary based on several factors, including the shipping method selected,...
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Satisfaction and Returns

What is your return policy?

OmahaSteaks.com has a customer-friendly return policy designed to ensure satisfaction with every purchase. If a customer is not completely Generally, customers should be aware that Omaha Steaks accepts returns on items that are in their original packaging and have not been used or altered in any way. This applies to both perishable and non-perishable goods. It is important to note that food items, once delivered, cannot be returned if they have been opened, as food safety regulations are strictly observed. For the best results, customers should review the return policy provided directly on OmahaSteaks.com, as specific details might vary depending on the type of product and the circumstances of the return. The website also provides useful information regarding the process for initiating a return, which may include instructions or specific time frames within which a return must occur. For those needing detailed assistance or clarification, the contact information available on the current web page is a good resource for further inquiries. By ensuring that all products meet customer expectations, Omaha Steaks reinforces its commitment to quality and customer service....
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Do you have a satisfaction guarantee?

Omaha Steaks is known for delivering high-quality meats and gourmet foods, and they take customer satisfaction seriously. They often It is important to note that the specific terms and details of the satisfaction guarantee can vary, so customers should refer to the information available on the official Omaha Steaks website. The company aims to ensure that its customers are happy with their orders, and they are committed to resolving any concerns that may arise. For the most accurate and up-to-date information regarding the satisfaction guarantee and any relevant policies, it is advisable to check the current web page on the Omaha Steaks site. This will provide you with all the necessary details regarding their customer service policies and how they handle situations when customers are not fully satisfied with their purchases....
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Orders and Customization

Can I customize my order?

Omaha Steaks does offer a variety of options when it comes to customizing your order. Customers can choose from a wide selection of One of the most appealing features of Omaha Steaks is the ability to create your own package. This means you can select specific items instead of opting for pre-set assortments. For example, if you have a preference for certain meats or sides, you may be able to choose those specific items and mix and match to create the perfect combination for your needs. Furthermore, Omaha Steaks frequently updates its offerings with seasonal items or special promotions which can also provide unique customization opportunities. To explore these options and understand the current offerings, you may want to navigate through the various categories on the Omaha Steaks website. By doing so, you can see the full range of products available, along with potential customization features you may want to utilize when placing your order. For the most accurate and current information regarding customization options, it is advisable to visit the Omaha Steaks website directly....
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What payment methods do you accept?

Omaha Steaks accepts a variety of payment methods to make the purchasing process as convenient as possible for customers. Generally,...
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Can I send Omaha Steaks as a gift?

Yes, Omaha Steaks offers a wide variety of gift options that make it easy to send high-quality meats and gourmet food items to friends These gifts typically include selections such as steaks, seafood, chicken, or even gourmet sides and desserts. Additionally, Omaha Steaks often provides customizable gift options, allowing you to select the items you know the recipient will love. The ordering process is straightforward, and you can choose delivery dates that suit your gifting needs. For more information on available gift packages and any specific details about delivery options, it is advisable to browse the current web page. You will find a wealth of options to ensure that your gift is both memorable and delightful for the recipient....
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Products and Offers

Are there any discounts or promotions available?

Omaha Steaks often provides various discounts and promotions that change regularly. These can include seasonal sales, special offers To find the most current discounts and promotions, it is advisable to check the homepage of Omaha Steaks or navigate to the promotions section on their website. There you will typically find updated offers and deals that might be available at any given time. Customers can also sign up for newsletters that may include exclusive discounts or early notifications about upcoming sales. Keep in mind that promotions can vary based on location and availability, so it is best to review the relevant details directly on the Omaha Steaks website....
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Do you have a rewards program for frequent buyers?

Omaha Steaks does not specifically advertise a formal rewards program designed exclusively for frequent buyers. However, they often Furthermore, Omaha Steaks frequently runs promotions that cater to different occasions, such as holidays or seasonal celebrations. It is also common for them to provide return customers with unique offers based on their purchase history. To keep up with potential savings opportunities and offers, customers are encouraged to regularly check the official Omaha Steaks website. It is advisable to visit the current web page of Omaha Steaks for the latest information on offers and promotions....
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What types of meat products does Omaha Steaks offer?

Omaha Steaks offers a diverse selection of meat products that cater to various tastes and preferences. The company is particularly In addition to steaks, Omaha Steaks provides a variety of other beef products, including ground beef, beef roasts, and beef kabobs. The company also offers pork products, such as pork chops, pork tenderloin, and baby back ribs, which are perfect for grilling or slow-cooking. For poultry enthusiasts, Omaha Steaks features chicken items, including chicken breasts, chicken thighs, and whole chickens. The selection also extends to turkey products, providing options like turkey burgers and turkey tenderloins. Seafood lovers will find an array of fresh and frozen seafood options at Omaha Steaks. These include shrimp, salmon, scallops, and various fish fillets, all carefully sourced to guarantee high quality. Moreover, the company offers gourmet items such as lamb chops and veal cutlets, giving customers a broader range of choices for their culinary needs. For those looking for convenient meal options, Omaha Steaks offers pre-marinated and fully prepared meal kits that allow for easy cooking and enjoyment at home. Whether one is preparing an elaborate dinner or a casual barbecue, there is a broad selection of meat products from Omaha Steaks to choose from, enabling customers to create delightful meals for any occasion. To explore the entire offering and understand what is currently available, one may consider visiting the official Omaha Steaks website, where detailed product information is accessible....
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Cooking and Preparation

What cooking techniques do you recommend for your meats?

Omaha Steaks offers a wide variety of high-quality meats, and there are several excellent cooking techniques to consider that can enhance Another effective technique is pan-searing. This method works particularly well for steaks and chops. It involves cooking the meat in a hot skillet with a bit of oil. Searing the meat on high heat creates a delicious crust, while finishing it off in the oven ensures that it cooks evenly and thoroughly without drying out. Roasting is another excellent option, especially for larger cuts like roasts or whole meats. This method allows for even cooking, and using a meat thermometer can help achieve the perfect doneness. Finally, sous vide cooking has gained popularity for its ability to retain moisture and precision in achieving desired doneness. This technique involves sealing meat in a vacuum bag and cooking it in a water bath at a controlled temperature. Regardless of the method chosen, it is important to allow the meat to rest after cooking to let the juices redistribute. For specific cooking instructions and tips, referring to the guidelines on the Omaha Steaks website can provide detailed assistance tailored to each type of meat....
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Are your products gluten-free?

Omaha Steaks offers a variety of products, and many of them are gluten-free. However, it is important for customers to review individual...
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What are the cooking instructions for Omaha Steaks products?

Omaha Steaks provides a variety of products, each with its own specific cooking instructions designed to ensure the best possible flavor The steaks may be seared on high heat for a few minutes on each side, followed by a lower heat setting to finish cooking to the desired doneness. Omaha Steaks also often provides recommended cooking times and temperatures based on the thickness of the steak and the preferred level of doneness, from rare to well done. For other products like pork, chicken, or seafood, the instructions will include guidelines for baking, grilling, or pan-searing, typically including specific temperatures and times necessary for safe cooking. To find the most accurate and detailed cooking instructions for individual products, it is advisable to refer to the current web page of Omaha Steaks. This will provide instructions specific to the item and may also include helpful tips for seasoning and serving suggestions....
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What are the storage recommendations for Omaha Steaks products?

When it comes to storing Omaha Steaks products, there are several important recommendations to ensure the quality and safety of the For optimal storage, it is advisable to maintain a consistent temperature of zero degrees Fahrenheit or lower. This temperature will help preserve the meat's freshness and flavor for an extended period. Most Omaha Steaks products can be stored in the freezer for several months, with specific recommendations varying based on the type of product. For instance, steaks may remain at their best quality for up to 12 months, while other items, such as seafood, may have shorter storage times. If you choose to thaw the products, it is best to do so in the refrigerator or by using a cold water method rather than at room temperature, as this helps to prevent bacterial growth. Once the items have been thawed, they should be cooked within a few days to ensure optimal quality and safety. For more detailed storage recommendations, checking the specific product packaging or the website may provide additional insights....
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