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O2 Mobile Customer FAQ

Top Answers & How-to Guides

What is O2 Mobile's Phone Number?

The question we are asked most often is about how to talk to O2 Mobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use O2's network for tethering or hotspot?

Yes, O2 allows tethering or hotspot usage on their network. You can easily share your mobile data connection with other devices such...
Ask any question you have about O2 Mobile customer service, get an answer now.

Recent O2 Mobile Customer Questions

how do i contact 02 via the internet

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 12, 2024 11:55 AM

my contract is ended and I need a pac number to transfer my number but I don't have my sim card

You can request a PAC (Porting Authorization Code) number even if you don't have your SIM card. Usually, you can do this by contacting us through our website. There’s a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 12, 2024 11:48 AM

Roaming abroad no internet all weekend

We're sorry to hear about your internet issue while abroad. With O2 Mobile, your device should automatically connect to a local network when you arrive overseas. If this doesn't happen, you can manually search and select a network from your device's settings. Connectivity, however, depends on the roaming agreements we have with foreign networks. Also, make sure that your "Data Roaming" feature is activated in your mobile settings. Keep in mind that paying for data depends on your tariff and the country you're in. If you're still having trouble, you should get the most up-to-date help by clicking the support link right here on this page that you are viewing.
Asked May 1, 2024 4:48 PM

My iPhone hotspot is not connecting to my iPad. Have had it 4yrs with no issues.

This sounds like it might be a device-specific issue, rather than a problem with O2 Mobile's service. However, you may try some general fixes. Start by confirming your mobile data is active and that you have enough data allowance. Next, check if the hotspot is activated in your iPhone's settings. If it is and you're still having issues, try resetting network settings on both your iPhone and iPad through Settings > General > Reset > Reset Network Settings. Be aware that this will also remove your Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Then, try reconnecting the devices. If the problem persists, it might be best to contact Apple support or take your devices to a nearby Apple store.
Asked Apr 29, 2024 11:12 AM

why do i pay 55p a minute for calls but my friend pays 3p both on pay as you go

The cost per minute for calls on O2's Pay As You Go plan can vary, depending on the specific plan you've chosen. It's possible that you and your friend are on different plans. For instance, you might be on the standard Pay As You Go rate, which can be higher, while your friend is on a cheaper tariff or has opted for an add-on bundle that offers lower costs per minute. It's recommended to check your current plan and see if there are any more suitable or cost-effective options available.
Asked Mar 3, 2024 3:25 PM

Help me with my O2 Mobile customer service issue

Usage Check

How do I check my data usage?

To check your data usage, you can simply log in to your O2 account online or through the My O2 app. Once logged in, you will be able...

International Roaming

Can I use my O2 mobile plan abroad?

Yes, you can use your O2 mobile plan abroad. O2 offers a roam like home service called O2 Travel. With O2 Travel, you can use your...

Number Porting

Can I keep my current phone number when switching to O2?

Yes, you can keep your current phone number when switching to O2. We understand that your phone number holds significant importance...

Tethering and Hotspot

Can I use O2's network for tethering or hotspot?

Yes, O2 allows tethering or hotspot usage on their network. You can easily share your mobile data connection with other devices such...
We look to the O2 Mobile issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
O2 Mobile issues reported to GetHuman
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