Norwegian Airlines Customer FAQ

Top Answers & How-to Guides

How do I Contact Norwegian Airlines Customer Service?

The question we are asked most often is about how to talk to Norwegian Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the cancellation and refund policies of Norwegian Airlines?

Norwegian Airlines' cancellation and refund policies vary depending on the type of ticket purchased. For Flex tickets, passengers can...
Ask any question you have about Norwegian Airlines customer service, get an answer now.

Recent Norwegian Airlines Customer Questions

I need exact time of arrival in Oslo on DY397 Jan 7, 2024

I'm sorry, but as a support agent, I don't have the capability to provide real-time or future flight schedules, including exact arrival times. These specifics are subject to change due to various factors such as weather conditions or air traffic. We recommend checking your booking details through the Norwegian Airlines website or their mobile app for the most accurate and timely updates.
Asked Mar 29, 2024 2:54 PM

I purchased a ticket 5 days ago. Charge has gone thru but I do Not have the 6 digit number and can’t get thru on website without this. How can I get to talk to customer service. My phone plan will not allow call.

We're sorry to hear about your problem. Unfortunately, we cannot assist with booking number retrieval or get you in direct contact with Norwegian Air's customer service. We recommend checking your email, including the spam folder, for the confirmation from Norwegian Airlines. It typically contains your 6-digit booking reference. If that doesn't help, accessing your online bank account can sometimes provide transaction details that include the booking reference. If none of these methods work, you'll need to contact Norwegian Airlines' customer service via another means, perhaps using a different phone or online platforms.
Asked Mar 27, 2024 11:39 AM

I need my itinerary emailed but haven’t received anything from the airlines

We're sorry to hear that you haven't received your itinerary. Sometimes, email bookings or itineraries may land in your junk or spam folder, so it's worth checking there first. If it's not there, it could possibly be due to a typo in the email address provided at the time of booking. Unfortunately, we do not have the ability to resend itineraries, so the best course of action would be to log into your My Travel space on the Norwegian Airlines website. Here you can view all details relating to your flight, including your itinerary.
Asked Mar 25, 2024 1:20 PM

Come faccio a richiedere assistenza speciale dopo aver acquistato il volo?

Se hai bisogno di assistenza speciale durante il tuo viaggio con Norwegian Airlines, puoi richiederla dopo aver acquistato il tuo biglietto. Collegati al tuo account My Travels sul sito web di Norwegian e troverai l'opzione per aggiungere l'assistenza speciale al tuo viaggio. Si prega di notare che è importante fare questa richiesta almeno 48 ore prima della partenza del volo, per consentire a Norwegian Airlines di organizzare e fornire l'assistenza necessaria. Ricorda che l'assistenza varia a seconda delle esigenze specifiche.
Asked Mar 25, 2024 12:22 PM

i misspelled my name on my ticket from Barcelona to Bergen

If you've misspelled your name on your Norwegian Airlines ticket, don't worry, small name corrections are allowed. If the mistake is only a few letters or obvious typos, you should be able to correct it without significant issues. However, if it's a substantial name change, you may need to cancel and rebook your ticket, which may incur charges. It's important to ensure that the name on your ticket exactly matches the name on your passport for international flights. To make these changes, you need to contact Norwegian Airlines directly.
Asked Mar 13, 2024 1:58 AM

Help me with my Norwegian Airlines customer service issue

Destinations

What destinations does Norwegian Airlines fly to?

Norwegian Airlines offers an extensive range of destinations across Europe, the United States, the Caribbean, and Asia. In Europe,...

Baggage Allowance

What is the baggage allowance for Norwegian Airlines?

The baggage allowance for Norwegian Airlines depends on the fare type and travel class. For LowFare and LowFare+ passengers, no checked...

Loyalty Program

What is the Norwegian Airlines loyalty program?

The Norwegian Airlines loyalty program is called Norwegian Reward. It is a free frequent flyer program that allows passengers to earn...

Booking Changes

Can I make changes to my Norwegian Airlines booking?

Yes, changes to your Norwegian Airlines booking can be made, subject to certain conditions. Passengers have the flexibility to modify...

Payment Methods

What are the accepted methods of payment for Norwegian Airlines?

Norwegian Airlines accepts several methods of payment to provide convenience for its customers. Passengers can make payments using...

In-Flight Meals

Are meals included in Norwegian Airlines flights?

Norwegian Airlines provides food and beverages for purchase on board their flights, but meals are not included in the ticket price....

Traveling with Pets

Can I bring a pet on board a Norwegian Airlines flight?

Yes, Norwegian Airlines allows passengers to bring pets on board their flights. However, there are certain restrictions and guidelines...

Seat Upgrades

What are the options for upgrading my seat with Norwegian Airlines?

Norwegian Airlines offers passengers various options to upgrade their seat for a more comfortable journey. Customers can choose from...

Traveling with Children

What is Norwegian Airlines' policy for traveling with infants and children?

Norwegian Airlines welcomes infants and children on board. Infants aged between 0-2 years can travel on an adult's lap or purchase...

Wi-Fi Availability

Is Wi-Fi available on Norwegian Airlines flights?

Yes, Wi-Fi is available on Norwegian Airlines flights. Passengers can stay connected and access the internet during their journey using...

Cancellation and Refunds

What are the cancellation and refund policies of Norwegian Airlines?

Norwegian Airlines' cancellation and refund policies vary depending on the type of ticket purchased. For Flex tickets, passengers can...
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Norwegian Airlines issues reported to GetHuman
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