Updated

Nespresso Customer FAQ

Top Answers & How-to Guides

What is Nespresso's Phone Number?

The question we are asked most often is about how to talk to Nespresso customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return or exchange my Nespresso machine?

Yes, you can return or exchange your Nespresso machine. Nespresso offers a 30-day return policy which allows you to return the machine...
Ask any question you have about Nespresso customer service, get an answer now.

Ordering

How do I place an order?

To place an order with Nespresso, simply visit our website and browse our selection of coffee capsules and machines. Add the items...

Coffee Flavors

What flavors of coffee do you offer?

Nespresso offers a wide range of flavor options to satisfy every coffee lover's taste buds. Our collection features an array of rich...

Beverage Types

What is the difference between espresso and lungo?

Espresso and lungo are both popular coffee options, differing mainly in their brewing process and taste. Espresso is a concentrated On the other hand, lungo is made by allowing more water to pass through the coffee grounds, resulting in a larger 3-4 fl.oz. serving size. This extended brewing time produces a milder taste with a slightly diluted flavor compared to espresso. Lungo is often enjoyed for its balanced flavor profile and smoothness. Both espresso and lungo serve as a base for various coffee drinks, such as lattes or cappuccinos. The choice between them relies on personal preferences for strength and volume, with espresso offering a bolder kick, and lungo providing a more extended and less intense coffee experience....

Compatibility

Can I use Nespresso capsules in other coffee machines?

No, Nespresso capsules are designed to be used exclusively with Nespresso machines. These coffee machines are specifically calibrated...

Recycling Program

What is the Nespresso recycling program?

The Nespresso recycling program is an initiative to promote sustainability by allowing customers to recycle their used Nespresso coffee...

Shelf Life

What is the shelf life of Nespresso capsules?

The shelf life of Nespresso capsules is generally between 12 to 24 months from the date of production. The exact expiration date is...

Subscription Service

Do you offer a subscription service for coffee deliveries?

Yes, Nespresso offers a subscription service for coffee deliveries. With our subscription service, customers can have their favorite...

Returns and Exchanges

Can I return or exchange my Nespresso machine?

Yes, you can return or exchange your Nespresso machine. Nespresso offers a 30-day return policy which allows you to return the machine...

Help me with my Nespresso customer service issue

Ask any question you have about Nespresso customer service. We will do our best to get you answers right away.
We look to the Nespresso issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nespresso issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated