MyPoints Customer FAQ

It can take up to 10 business days to process and deliver online gift cards after redemption. For physical gift cards, the delivery time is typically 2-4 weeks. If this time frame has passed and you still have not received your gift card, please check your email, including your spam folder, for any updates.

If your MyPoints account has been deactivated when trying to log in, it could be due to inactivity over a long period, violation of the terms of service, or a temporary security issue. If it's because of inactivity, MyPoints generally deactivates accounts that have been idle for more than 6 months. If you believe it's a mistake, we recommend checking the email associated with your account for any notifications or messages from MyPoints. If you didn't receive an email or if the email doesn't explain the situation, use the 'Contact Us' link on this page for the most up-to-date contact information for MyPoints. They will assist in understanding and potentially resolving the issue.

To update your email address on MyPoints, log in to your account, navigate to your account settings, and look for a section related to personal information or account details. Here, you should be able to edit your current email address and input your new one. Once you've done that, make sure to save your changes. If for some reason this doesn't work, there is a link with the most up-to-date contact information here on this page. Please note, for security purposes, never share your login credentials or personal details such as an email address publicly. Be sure to do these changes privately using your own device.

To change your email address on MyPoints, log into your account first. Then, navigate to "Account Settings" usually in the top right corner of the homepage under your account name. Once you're in the Account Settings, find the "Email Address" section. Here, you can update your email address. After entering the new email, be sure to save your changes. Please also bear in mind that you'll need to verify your new address via an email MyPoints will send to that address. Check your email's inbox, and click on the verification link to finalize the change.

We're sorry to hear about this issue. Any abrupt changes in your points balance definitely needs to be addressed. If you believe that unauthorized transactions have been made on your account, we recommend that you change your MyPoints account password immediately for security purposes. You can then alert the MyPoints customer support team about the issue. They will look into your account history to verify any discrepancies and possibly recover lost points.