MoviePass Customer FAQ

Ensure your MoviePass card is activated and check that you're following the proper process for online bookings. Some theaters may require you to physically visit the location to use MoviePass. If issues persist, ensure there are no restrictions for Regal on your MoviePass plan.

There could be various reasons why you're unable to log in to your MoviePass account. It is possible that you are inputting incorrect login credentials. Please ensure that your username and password are correct and try again. If you have forgotten your password, you can utilize the 'Forgot Password' feature to reset it. If, however, you're unable to log in despite entering the correct credentials, it could be due to network issues or technical glitches from MoviePass' side. We advise you to wait for a while and try logging in later. If the issue persists, it's best to reach out to MoviePass' customer service for assistance.