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Monitronics Customer FAQ

Top Answers & How-to Guides

What is Monitronics's Phone Number?

The question we are asked most often is about how to talk to Monitronics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any fees for moving or relocating my Monitronics security system?

No, there are no fees for moving or relocating your Monitronics security system. Monitronics offers a convenient transfer program at...
Ask any question you have about Monitronics customer service, get an answer now.
Contact Monitronics customer service

Testing Frequency

How often should I test my Monitronics alarm system?

It is recommended to test your Monitronics alarm system once a month to ensure its proper functioning and to guarantee your security....
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Remote Control

Can I control my Monitronics alarm system remotely?

Yes, you can control your Monitronics alarm system remotely. Monitronics offers a user-friendly mobile app that allows you to have...
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Warranty Period

What is the warranty period for Monitronics security equipment?

The warranty period for Monitronics security equipment is determined by the terms and conditions of the customer's specific service...
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False Alarms

What happens if there is a false alarm?

If there is a false alarm, Monitronics takes immediate action to minimize any inconvenience or potential disruption caused. Upon receiving...
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Transfer Policy

Can I transfer my Monitronics security system to a new residence?

Yes, you can transfer your Monitronics security system to a new residence. Monitronics understands that life circumstances may require...
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Power Loss

What happens if my Monitronics alarm system loses power?

If your Monitronics alarm system loses power, there is no need to worry as it has built-in backup batteries. These batteries automatically...
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Relocation Fees

Are there any fees for moving or relocating my Monitronics security system?

No, there are no fees for moving or relocating your Monitronics security system. Monitronics offers a convenient transfer program at...
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Help me with my Monitronics customer service issue

Ask any question you have about Monitronics customer service. We will do our best to get you answers right away.
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