Metro by T-Mobile Customer FAQ

To correct information on your account, log into your Metro by T-Mobile account online or through the app. Navigate to the account settings section where you can update your personal information. Make sure to save any changes you make.

You can find your PUK code by logging into your Metro by T-Mobile account online or through the Metro by T-Mobile app. Additionally, the PUK code can often be found on the SIM card packaging or by checking with customer service. There is a link to the most up-to-date contact information right here on this page you are viewing.

If you are locked out of your device, you can try a factory reset to regain access. Keep in mind that this will erase all data on the device. To perform a factory reset, you generally need to power off your device, then use a specific combination of buttons to enter recovery mode. Refer to your device's manual or manufacturer’s website for detailed instructions. If you're unsure, please check the support resources available on this page for further guidance.

Metro by T-Mobile does not typically provide phone repair services through local stores. Customers looking for repairs should consider contacting the manufacturer or your local third-party repair services.

To unlock your phone purchased from Metro by T-Mobile, your device must meet specific eligibility requirements, such as being paid off and not reported lost or stolen. If your phone meets these criteria, you can request an unlock through Metro’s unlocking process. Make sure to gather any necessary information, such as your account details and phone IMEI number. The unlocking process may take some time, so it's important to follow the instructions provided by Metro.