Massachusetts Department of Unemployment Assistance Customer FAQ

Top Answers & How-to Guides

What is Massachusetts Department of Unemployment Assistance's Phone Number?

The question we are asked most often is about how to talk to Massachusetts Department of Unemployment Assistance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are unemployment benefits taxable in Massachusetts?

Yes, unemployment benefits in Massachusetts are subject to federal income taxes. However, they are not subject to state income taxes....
Ask any question you have about Massachusetts Department of Unemployment Assistance customer service, get an answer now.

Recent Massachusetts Department of Unemployment Assistance Customer Questions

How do I speak with a live rep at mass DUA

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 2, 2024 4:01 PM

How do I claim previous weeks unemployment that were just approved?

To claim previous weeks of unemployment that have just been approved in Massachusetts, you need to claim each week separately. You usually do this online through the Unemployment Insurance Online System. You need to provide information including the number of hours you worked and your gross earnings for each week. Remember, when answering the questions in your weekly claim, you should be answering for the week that just ended. If you worked during that week, report your gross earnings, not take-home pay. It's important to make claims for each week you are unemployed as soon as your allowed to ensure you receive all benefits you are eligible for.
Asked May 20, 2024 2:23 PM

Help me with my Massachusetts Department of Unemployment Assistance customer service issue

Claiming Benefits

How Do I Claim Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

Applying for unemployment with DUA doesn't have to be an inconvenient hassle, not if you're armed with these tips and have the needed...

How Do I Apply for Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

This guide explains the simplest ways to apply for unemployment benefits in Massachusetts. If you would like to apply for unemployment...

How Do I Check My Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

Workers can check their unemployment benefits with the Massachusetts department of unemployment assistance online or by contacting...

How Do I Check the Status of My Unemployment Claim with the Massachusetts Department of Unemployment Assistance?

This article will assist you with the process of applying for unemployment benefits with the Massachusetts Department of Unemployment...

How do I report my earnings while receiving unemployment benefits?

To report your earnings while receiving unemployment benefits in Massachusetts, you must accurately report your gross earnings for...

What should I do if I made a mistake on my unemployment claim?

If you have made a mistake on your unemployment claim, it is important to correct it as soon as possible. You can contact the Massachusetts...

Eligibility Criteria

What are the eligibility criteria for unemployment benefits in Massachusetts?

To be eligible for unemployment benefits in Massachusetts, you must meet certain criteria. Firstly, you must have become unemployed...

Duration of Benefits

How long can I receive unemployment benefits in Massachusetts?

In Massachusetts, unemployed individuals are eligible to receive unemployment benefits for a maximum of 30 weeks. This includes both...

Payment Amount

How much money will I receive in unemployment benefits?

The amount of money an individual will receive in unemployment benefits from the Massachusetts Department of Unemployment Assistance...

What is the maximum weekly benefit amount in Massachusetts?

The maximum weekly benefit amount in Massachusetts depends on various factors, such as earnings during the base period of employment....

Part-time Work

Can I work part-time and still receive unemployment benefits?

Yes, you can work part-time and still receive unemployment benefits in Massachusetts. The Department of Unemployment Assistance allows...

First Payment

When will I receive my first unemployment benefit payment?

The timeline for receiving your first unemployment benefit payment varies based on various factors. Typically, it takes around 2-3...

Quitting Job

Can I receive unemployment benefits if I quit my job?

No, typically you cannot receive unemployment benefits if you voluntarily quit your job. In Massachusetts, to qualify for unemployment...

Denial of Benefits

What happens if I am denied unemployment benefits?

If you are denied unemployment benefits by the Massachusetts Department of Unemployment Assistance, you have the option to appeal the...

Taxation

Are unemployment benefits taxable in Massachusetts?

Yes, unemployment benefits in Massachusetts are subject to federal income taxes. However, they are not subject to state income taxes....
We look to the Massachusetts Department of Unemployment Assistance issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Massachusetts Department of Unemployment Assistance issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!