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Marks & Spencer Customer FAQ

Top Answers & How-to Guides

What is Marks & Spencer's Phone Number?

The question we are asked most often is about how to talk to Marks & Spencer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use gift cards for online purchases?

Yes, you can use gift cards for online purchases at Marks & Spencer. Our gift cards provide you with a convenient and flexible way...
Ask any question you have about Marks & Spencer customer service, get an answer now.

Recent Marks & Spencer Customer Questions

I purchased some trousers today in store in Hereford. They’re too big, but I would like to exchange the same item for a smaller size. How do I post the first item back

As you bought the trousers from a Marks & Spencer physical store, you'll need to return the product to a store. You can't post store-bought items back. Just head to any Marks & Spencer store, bring your receipt, and exchange it for the smaller size you need. You will need to ensure the original labels are attached, and the item is in resalable condition. If you need a refund rather than an exchange, this will also be processed at the store. Please note different return policies may apply for different types of items or sale items.
Asked May 15, 2024 7:48 PM

Sparks rewards - I have not had any reward offers since before Christmas

We're sorry to hear that. Marks & Spencer updates the Sparks reward offers weekly. However, the rewards that appear are tailored to each customer based on their shopping habits, so it's possible that you may not see new rewards every week. It's also important to note that some rewards may be limited to specific periods or occasions. We suggest you keep checking your Sparks account regularly, as new offers can become available at any point.
Asked Apr 25, 2024 7:30 AM

Trying to book a bra fitting appointment on the website but not getting to the right part of the website

We apologize for the inconvenience you're experiencing. To book a bra fitting appointment, you should go to the Marks & Spencer's website and navigate to the "lingerie" section. Once there, scroll down to "Bra Fit & Style Advice". In that section, you should find an option to "Book a free bra fit". Click on it and follow the prompts to book your appointment. If the problem persists, it may be a temporary issue with the website.
Asked Apr 22, 2024 8:44 AM

I need to return a item bought online to my local store this is for credit but the form requires a facility for printing which I do not have nor do I have a bar code reader app

To return an online purchase to a Marks & Spencer store for a credit, you typically need to print a returns label. However, if you are unable to print this label, you can still return the item. Simply bring the product, along with your order confirmation email or packaging slip as proof of purchase, to your local Marks & Spencer’s store. This should be sufficient for them to process your return. If you received the item as a gift, you would still be able to do an in-store return without the original order information.
Asked Mar 28, 2024 5:21 AM

Waiting for a refund on a marks and spencer order.

Refunds for returned items at Marks & Spencer usually take up to 14 days to be processed once the returned item is received. After this, it can take an additional 3-5 working days for the refunded amount to appear in your account, depending on your card provider. Please note this timeframe is an estimate and it may take less or more time. If the refund does not appear in your account after this period, we recommend checking with your bank or card provider before getting in touch with us.
Asked Mar 4, 2024 1:30 PM

Help me with my Marks & Spencer customer service issue

Order Tracking

How can I track my order?

You can easily track your order by logging into your Marks & Spencer account and viewing the status of your order. Once your order...

Return Policy

What is Marks & Spencer's return policy?

Marks & Spencer's return policy allows customers to return most items within 35 days of purchase or receipt for a full refund or exchange....

Order Changes

Can I change or cancel my order?

Yes, you can change or cancel your order with Marks & Spencer. We understand that circumstances may change after placing an order,...

Payment Methods

What payment methods does Marks & Spencer accept?

Marks & Spencer accepts various payment methods to provide convenient options for customers. You can pay for your purchases using major...

International Shipping

Do Marks & Spencer offer international shipping?

Yes, Marks & Spencer does offer international shipping. Customers from around the world can enjoy shopping their range of products...

Delivery Options

What are the delivery options and costs?

At Marks & Spencer, we offer various delivery options to suit your convenience. For standard delivery within the UK, orders can be...

Sparks Loyalty Program

What is Sparks loyalty program and how does it work?

Sparks is Marks & Spencer's loyalty program designed to reward its customers. It's a free program that offers various benefits to its...

Promotions

Are there any current promotions or discounts available?

Yes, Marks & Spencer offers various ongoing promotions and discounts. Our customers can enjoy great savings on a wide range of products....

Gift Cards

Can I use gift cards for online purchases?

Yes, you can use gift cards for online purchases at Marks & Spencer. Our gift cards provide you with a convenient and flexible way...
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