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MOHELA Customer FAQ

Top Answers & How-to Guides

What is MOHELA's Phone Number?

The question we are asked most often is about how to talk to MOHELA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I can't make my loan payments?

If you find yourself unable to make your loan payments, MOHELA offers various options to assist you and avoid default. Firstly, you...
Ask any question you have about MOHELA customer service, get an answer now.

Recent MOHELA Customer Questions

Put my loans on forbearance again.

We're sorry, but as an FAQ page, we cannot perform actions or process requests. To put your loans on forbearance again, you must contact MOHELA directly. They can assist you with your needs. Please ensure to have necessary documents and information for your request.
Asked Apr 16, 2024 6:24 PM

False credit report by Mohela student loan processing in Chesterfield Missouri. How to correct?

If you feel there are inaccuracies with the report of your student loans on your credit report by MOHELA, it is crucial you address this quickly. Start by gathering any relevant documents or information that support your case. Then, contact MOHELA directly to dispute the mistake. Relay your concerns, provide them with the necessary documents, and ask for a correction. If this doesn't solve the issue, you have the right to file a dispute with the credit-reporting agency. The agency must investigate the item(s) in question within 30 business days, and if the information can't be verified, then it must be removed. You can also dispute errors with the original credit creditor, in this case, MOHELA.
Asked Mar 4, 2024 4:13 PM

I’m unable to make payments and need lower amounts and have questions about application status.

If you're struggling to make your loan payments, MOHELA offers options to help ease your burden. You can apply for income-driven repayment plans, which adjust your monthly payments based on your income. Plus, deferment and forbearance options can temporarily stop or reduce your payments if you're experiencing financial hardship or other certain conditions. As for your application status, there isn't an option to check it directly online with MOHELA. Normally, you'll be notified by mail or email once your application has been processed and a decision has been made.
Asked Feb 28, 2024 2:12 PM

I’m unable to make payments and need lower amounts

If you're unable to make your current payments, MOHELA offers several options that might help. You could apply for an income-driven repayment plan, which would adjust your monthly payments according to your income and family size. There are also extended and graduated repayment plans which could lower your payments by extending the repayment period or starting with lower payments that gradually increase. If you're experiencing temporary financial hardship, you might qualify for a deferment or forbearance that would allow you to temporarily stop or reduce your payments. Please note that interest may still accrue during these periods. It's important that you reach out to MOHELA as soon as possible to discuss these options.
Asked Feb 28, 2024 2:03 PM

Help me with my MOHELA customer service issue

Loan Forgiveness

How do I apply for loan forgiveness?

To apply for loan forgiveness, you must first determine if you qualify for forgiveness under a specific program, such as Public Service...

Repayment Plan

How do I change my repayment plan?

To change your repayment plan, you need to contact MOHELA directly. You can either call their customer service line or log into your...

MOHELA Description

What is MOHELA?

MOHELA stands for the Missouri Higher Education Loan Authority. It is a not-for-profit organization that serves as a loan servicer...

MOHELA Services

What services does MOHELA provide?

MOHELA provides various services related to student loans. As a recognized loan servicer, it offers borrowers resources and guidance...

Interest Rate

What is the interest rate on MOHELA student loans?

The interest rate on MOHELA student loans varies depending on the specific loan program and the borrower's credit history. For federal...

Automatic Payments

Can I set up automatic payments for my MOHELA loans?

Yes, MOHELA offers the convenience of setting up automatic payments for your loans. By enrolling in MOHELA's AutoPay program, you can...

Loan Consolidation

Can I consolidate my student loans with MOHELA?

Yes, you can consolidate your student loans with MOHELA. Consolidating your loans with MOHELA can be a smart financial move that simplifies...

Loan Payment Issues

What happens if I can't make my loan payments?

If you find yourself unable to make your loan payments, MOHELA offers various options to assist you and avoid default. Firstly, you...
We look to the MOHELA issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MOHELA issues reported to GetHuman
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