The question we are asked most often is about how to talk to Lulu.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
When will my recently published books be available on Amazon as requested?
The availability of your recently published books on Amazon can take between 6 to 8 weeks after publication. This timeframe allows for processing and distribution. Keep an eye on your account for updates regarding your book's status.
Asked Oct 20, 2025 6:24 PM
how do I change my mailing address
To change your mailing address, log into your Lulu.com account, go to the account settings, and update your address information. This will ensure that all communications and orders are sent to the correct address.
Asked Jul 17, 2025 10:54 PM
I need control of the book I authored; only my publisher, it seems, has an account with you. How should I proceed?
If you're an author whose book was published with Lulu.com by someone else, such as a publishing company or a private individual, it's essential to know that the account holder has control over the book publication. The best step to take in this situation is to contact your publisher and discuss with them any changes or access you desire. They are the ones who hold the account and would need to make adjustments or provide you with access accordingly. As per Lulu.com's policies, control can't be transferred without the account holder's permission.
Asked May 22, 2024 12:39 AM
Can't checkout my cart on Lulu.com
We're sorry to hear you're having trouble checking out at Lulu.com. There are a few reasons this might happen. It could be a problem with your internet connection, web browser settings, or even the items in your cart. The first thing to do is try refreshing the page. If that doesn't work, try to clear your browser’s cache and cookies, then restart your browser and try again. Ensure that your browser is updated to the latest version. Also, double-check the items in your cart, remove any that are causing errors or difficulties. Remember, every product has its own production time which might impact the checkout process.
Asked Apr 10, 2024 2:35 PM
They are selling my ebooks at over $460 on Apple Books
It's possible for eBook prices on retail partner sites like Apple Books to vary due to exchange rates, taxes, and other factors. However, a significant price increase like what you've mentioned seems unusual. It's also important to note that Lulu.com cannot control the prices set by retail partners. If the price discrepancy is significant and consistent across multiple regions, it might be best to review the pricing and distribution settings on your Lulu.com account. If everything seems correct there, you may need to reach out to Apple Books directly, as Lulu might not have the power to alter prices on that platform.
Lulu.com determines the pricing for a book based on several key factors. First, the production costs play a significant role, which
Additionally, Lulu.com allows authors to set their retail price, providing guidance on minimum pricing, which covers production costs and allows for a profit margin. Authors can consider their target audience and market trends when establishing a price point.
Lulu.com also provides tools and resources to help authors calculate pricing accurately and competitively. It is important to note that as market conditions and production costs may change, authors are encouraged to review and adjust their pricing accordingly. For more detailed information about pricing, authors may want to refer to the pricing section of the Lulu.com website....
When selling a book through Lulu.com, authors can typically expect to earn royalties based on the sales of their books after expenses
For print books, authors often receive royalties based on the book's sale price minus the printing costs and any applicable fees. Typically, authors can set their retail price above the base cost, allowing them to earn a profit on each sale.
For eBooks, the royalties are generally more straightforward, with authors receiving a percentage of the sales price after Lulu's commission is taken into account. In many cases, this percentage can be higher compared to print books.
It is essential for authors to review the specific royalty structure provided on the Lulu.com website to understand all the details and potential earnings from their works. Always refer to the latest information available there for the most accurate details....
Lulu.com accepts several file formats for book uploads to ensure authors have flexibility when preparing their manuscripts. The primary
It is important for authors to follow specific guidelines regarding resolution, bleed, and margins, especially when preparing their files, to achieve the best printing quality. Authors should always refer to the current resources available on the Lulu.com website for detailed requirements and further information about the acceptable file formats and best practices for their specific projects....
The time it takes for a book to become available for purchase on Lulu.com can vary depending on several factors. Once you submit your
The entire process, from submission to availability, can take anywhere from one week to a few weeks in total. Various aspects, such as the complexity of your book and the specific publishing options you choose, can influence the timeline as well. For the most accurate and up-to-date information, it is best to refer to the current web page for specific details regarding the publishing process and any potential delays....
The process for applying for International Standard Book Numbers, or ISBNs, through Lulu.com is quite straightforward. First, a user
Lulu offers both free and paid ISBN options, depending on the user's needs. If a user chooses the free ISBN, it will be assigned to them, but the publisher name will reflect Lulu Publishing. Alternatively, users can opt for a paid ISBN, which allows them to list themselves as the publisher, providing greater control over the book's ownership.
After selecting the desired option, users can complete the necessary fields, such as the book title and author information, and then proceed with their project. For more detailed guidance or specific questions, users can visit Lulu's current website, where they can find additional resources and support....
Lulu.com provides a variety of resources to assist authors with marketing their work, although it does not offer dedicated marketing
Furthermore, authors can access helpful articles and guides on the Lulu blog, which cover various marketing strategies, best practices, and tips for promoting books effectively. By leveraging these resources, authors can develop their own marketing plans to reach their target audiences. For more detailed or specific inquiries regarding marketing opportunities, it may be useful to explore the current web page for the most accurate information....
Lulu.com offers several shipping options when purchasing books. The available choices typically include standard shipping, expedited
It is important to note that shipping costs will vary based on the chosen method and the location of the recipient. Customers can view specific shipping options and related costs during the checkout process on the Lulu.com website. For the most accurate and current information regarding shipping options, it is advisable to refer to the shipping policy available on the website....
We look to the Lulu.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.