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Lowrance Customer FAQ

Top Answers & How-to Guides

How do I Contact Lowrance Customer Service?

The question we are asked most often is about how to talk to Lowrance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Lowrance devices compatible with other marine electronics brands?

Yes, Lowrance devices are designed with compatibility in mind and can be integrated seamlessly with various marine electronics brands....
Ask any question you have about Lowrance customer service, get an answer now.

Recent Lowrance Customer Questions

Will a Elite FS show depth at high speeds?

Yes, the Elite FS units are designed to show depth even at high speeds. However, the accuracy may vary depending on factors such as boat type, water conditions, and transducer installation.
Asked Sep 14, 2024 10:01 PM

Unit losses bottom , depth, at moderate speeds. Won’t track bottom when boat is on step.

Loss of bottom tracking can occur due to various factors, including boat speed, the angle of the transducer, and water conditions. At moderate speeds or when the boat is on step, the transducer may not be in the optimal position to read the bottom. Ensure that the transducer is installed correctly and at the proper angle. Additionally, adjust your speed or try to angle your boat differently to maintain better contact with the bottom. If issues persist, we recommend reviewing your unit's settings for fish-finding modes or making sure firmware is up to date.
Asked Sep 14, 2024 9:41 PM

How do I set master and slave when linking hds units

To set master and slave on Lowrance HDS units, go to the Network Settings menu. Select "Data Sources," then choose the device you want to set as master. Mark it as "Preferred Device." Repeat the process for the slave device but don't mark it as preferred. This ensures the master unit controls key functions while the slave unit acts as backup.
Asked Aug 9, 2024 3:56 PM

how to set time on clock on lowrance with out touch screen

To set the time on a Lowrance device without a touchscreen, navigate through the menu using the arrow keys. Go to the settings or system menu, find the date and time settings, and adjust them as necessary using the arrow keys and the enter/select button. Different models may have specific instructions in the user manual.
Asked Aug 6, 2024 2:29 PM

I am trying to upgrade my C-map chart so that it includes waypoint for artificial reefs off the coast of Alabama. Can this be done by online download or do I have to by an SD card?

You can upgrade your C-MAP chart by downloading the updated data online. Ensure your Lowrance device supports online downloads for chart updates. This can often be done directly through the C-MAP website or via a service provided by Lowrance.
Asked Jul 22, 2024 12:54 PM

Help me with my Lowrance customer service issue

Warranty

What is the warranty period for Lowrance products?

The warranty period for Lowrance products varies depending on the product and region. Typically, Lowrance offers a one-year limited...

Compatibility

What types of charts are compatible with Lowrance devices?

Lowrance devices are compatible with a wide range of charts to enhance your navigational experience. They support a variety of popular...

Are Lowrance devices compatible with other marine electronics brands?

Yes, Lowrance devices are designed with compatibility in mind and can be integrated seamlessly with various marine electronics brands....

Usage

Can I use a Lowrance fishfinder in saltwater?

Yes, Lowrance fishfinders can be used in saltwater. Lowrance offers a wide range of fishfinders that are specifically designed to withstand...

Depth Range

What is the maximum depth range of Lowrance fishfinders?

The maximum depth range of Lowrance fishfinders varies depending on the model. However, most Lowrance fishfinders have a maximum depth...

Technology

What is the difference between GPS and sonar technology?

GPS (Global Positioning System) and sonar technology are both commonly used in marine navigation, but they serve different purposes....
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