Koodo Mobile Customer FAQ

To avoid extra charges while traveling to the USA, switch your phone to Airplane mode. This disables cellular data, calls, and texts. If you need access to Wi-Fi, you can turn on Wi-Fi after enabling Airplane mode. Consider using Wi-Fi for calling and messaging apps to stay connected without incurring roaming charges. You can also check if Koodo Mobile offers any travel add-ons for your trip.

We apologize for any misunderstanding, but we are unable to connect you directly with a live representative of Koodo Mobile. However, Koodo Mobile's customer service can be reached through various ways. It's recommended to check their official website or dial the customer service number found on your billing statement. They also offer support via live chat and social media platforms such as Facebook and Twitter. Please remember to have your account information available for quicker service.

This issue may be due to your device's settings or network connection. Check if you have enough storage space on your device. If there's enough space, try checking your mobile data settings. Make sure that you have mobile data turned on as MMS messages require this to download. You can find this in your device's settings under “Data usage” or a similar option. Next, make sure your device's MMS settings, specifically the APN settings, are set correctly. The APN settings can be found in the network settings of your device. If the problem continues, you may want to consider restarting your device or clearing the cache of your messaging app (if applicable).

Sorry, but you cannot directly download pictures from text messages to your SIM card. SIM cards don't have a large storage capacity, they mainly store information like your phone number, contacts, and some SMS history. Generally, when you receive a picture message or MMS on your phone it is automatically saved to your device's internal storage or external SD card, if one is installed. It's recommended to back up these files to your computer or cloud storage if you want to free up space on your phone.

We're sorry to hear that you're having trouble with Koodo Mobile's tech support via text. Did you know that Koodo Mobile also provides support through social media channels and a digital assistant on their website? You can also schedule call backs at your preferred time from Koodo Mobile's customer service team. If you are unable to resolve your issue through text, there are plenty of other options available for you. We recommend trying another avenue of communication that suits your preferences. We hope this information helps you get the support you need quickly and efficiently.